Lowe's Home Improvement

Lowe's is modeling themselves like Walmart...90 day return limit. It isn't like they sell apples or easily used consumables that will be evident you don't need. Good luck waiting on contractors or handyman showing up...if you think that, better plan on buying & returning EVERY TIME the handyman is a no show! Add in death of family member preceded by a few months between hospital & nursing home and I simply forgot about getting the work done after so many no-shows or incompetent (I wouldn't have wanted them doing electrical work...) I get that there needs to be a policy, but also needs to be a human side. One store told me to locate proof of purchase & then up to manager, so I did...was running errands in Plant City so I took 4 unopened boxes of switch covers and outlets there, was to

Most unprofessional shopping experience I've ever had in any home improvement store. We were told all of their rental vehicles are unavailable because the tags are expired. Put in an order and it took a full week to get basic items bc they have nothing in stock. When picking up, we stood there for 10 minutes waiting for someone to bring our items to the pickup spot. The whole time, two associates were chatting away in plain sight 4 feet from us, completely ignoring us. Eventually, checkout associates saw how long we were waiting and shouted to the two chatting that we needed help. One shouted back without looking up that she was off the clock, and made no move to ensure someone was coming to help. You couldn't pay me to go back there.

Customer service is not good; no one knows anything and they ask you to check for yourself; today I asked an employee if he worked there and he rudely responded, “what do you need?” without answering my question and he had no motivation to help me… he said he didn’t know as if he shouldn’t know what the store has and has no responsibility to look it up - then at register there was an employee manning the self check out and said she’s not even on the clock. I go to Home Depot and an employee approaches me to ask how she can help me and she goes out of her way to assist…

Today while in the store I had a great experience with Calvin the sales specialist. However, when he checked out my purchase there was an issue with the system and it ended up charging my debit card instead of the My Lowes card. Before the transaction was completed, Calvin and I both looked at the computer to make sure the washer and dryer were being charged to the Lowes credit card. This resulted in my bank account being completely drained and unable to use my debit card to make any other purchases. Calvin called for a manager and that is when assistant manager Melissa came over to “help.” When Calvin and I tried to explain the issue she did not fully listen to the explanation and instead cut me off and told me it was my fault that my card was connected to my Lowe’s account. She told me I

Lowe's in plant City is a joke at best. Especially the manager Stephanie. When trying to return a product you have to make 2 separate transactions and tie up tons of money on your card when trying to swap for a similar product rather than doing it in 1 transaction.