Lowe's Home Improvement

So glad we have a local Lowe's, it's a super convenient store that helps me get all of my projects done. Looks like they've added more clothing and pet supplies at the front of the store, which is a bit of a shift fr hardware stores like this.

We purchased a new dishwasher and wanted it installed without any issues. We specifically asked the Lowe's salesperson if the "professional" installers would be able to address any installation issues such as plumbing, electrical, and cabinetry. We did not want to be without a dishwasher and we were willing to pay for "comprehensive" service. The installer was not prepared to address: * electrical issues at all. Not so much as a piece of romex or a female plug. He actually wanted to move the dishwasher from it's dedicated circuit onto the garbage disposal's circuit. If We hadn't had an industrial female plug available he would probably have left without installing the dishwasher. * cabinetry issues at all. We were left with a two inch gap at the top of the dishwasher. See photo. * inst

The costumer service is absolutely mediocre. I’ve tried giving them chances because usually I go to Home Depot and the costumer service is not amazing but good enough. Lowe’s is below average, 3-4 people chatting while there’s costumers asking for help. Seems like the people that come here is when Home Depot is too busy, as a house flipper who buys a lot and needs decent service is better just to stick to Home Depot, at least in Pocatello. Shout out to Derrick and Roy who are the only decent workers at Lowe’s.

The last three major purchases we’ve had have been an absolute nightmare. A kitchen remodel took over TWO YEARS to complete and the workmanship was poor—missing moldings, cabinet doors that are already cracking at the corners, and poor paint finish quality. I would NEVER use Lowe’s or KraftMaid for cabinets again. Our latest problem involved the delivery of two separate orders of appliances. The delivery drivers were great but the non-stop text messaging prior to delivery asking the same question repeatedly (and answered repeatedly), the incorrect delivery time window provided the night before and the lack of any communication on the second delivery were frustrating and time consuming. We provided delivery instructions at the time of the order (does anyone bother to read anymore?). A

The Customer service definitely needs some work. One of your employees didn’t seem to like to help us out at all. His mood was so negative. I understand working in retail is not fun. But actually showing some positive energy while helping people out goes a long way. We went there for necessity, but definitely not going there again.