Lowe's Home Improvement

OTR: Overnight parking onsite.  Open:  Monday - Friday, 7am - 4pm.  Take FIRST entrance in. The store has ALOT of freight and materials staged in the parking lot. Slow maneuvering. It is a one way in, one way out / tight two way traffic. If you are a 53' dry van needing to Dock, EXTREME LIMITED maneuvering space. Be patient, Get Out And Look. Slow maneuvering. FOLLOW scheduled appointment time, otherwise service failure. Busy location. Limited space, use extra caution to maneuver.  Poor lighting at this location. Bathroom available during store business hours.

We love this Lowe’s location and use it all the time, but we’re really frustrated right now. They’ve blocked off access to pull into the garden center, so if you’re buying straw, heavy stuff, or dirt you now have to carry everything all the way to your car instead of loading right next to it like before. That convenience was a huge reason we chose this store. Really hoping this is temporary and they resolve it soon, because otherwise this location has always been great for us.

Will keep this long story short. Had 4 defective toilets that were leaking after installation and Lowes was unable to take them back since they had been installed. Was told I would need to call American Standard to get a Return Authorization # since it was out of Lowe's hands. One of the managers, Bryan, went more than above and beyond and actually called American Standard for me to take care of this so I didn't get stuck with four toilets that were not working from American Standard. Bryan very well could have said I needed to deal with it, but no, he went the extra few miles to call and take care of this issue for me. Thanks to Bryan and Lowes, I will definitely continue to shop here and spread the word of this exceptional service!

I visited Lowe’s today to purchase carpet tape for a rug in my new apartment. When I explained to the first associate that I am visually impaired and asked if they were ADA compliant, he shrugged, dismissed me, and walked off, saying, “That’s not my problem, that’s Brandon’s, go deal with him in the carpet department.” I asked if they weren’t supposed to guide customers with disabilities, and he just told me to find Brandon. Thankfully, Brandon F in the flooring and carpet section completely turned my experience around. He was patient, professional, and kind. He helped me find exactly what I needed and even guided me through checkout when I struggled with the screen. You’ll know Brandon—he’s a big built guy with a kind heart. I highly recommend asking for him if you visit Lowe’s—he goes a

Went to get toilet repair materials. When paying I must have dropped my driver's license. When I got home no license and looked everwhere for it. Called Lowe's one hour after purchase and no license. After looking all day and resigning myself to a visit to the DMV, my wife said to try Lowe' s again. Was sent to tools by A.I. After explaining my situation to Stephen, he walked across the store to Lost And Found and to my joy found my license. Stephen went above the call of duty when he did not have to. Employees like Stephen are what make me want to shop at this store even though it is far from my home. THANK YOU STEPHEN, your kindness will not be forgotten.