Lowe's Home Improvement

Rome, NY · Home improvement store

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Rome
#26
of 69 home service pros
City Percentile
34%
rating percentile
Address
Lowe's Home Improvement, 1230 Erie Blvd W, Rome, NY 13440
Phone
(315) 709-3000
Website
www.lowes.com/store/NY-Rome/1865?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-1865-_-na-_-0-_-0&y_source=1_MTE4MzA5NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Status
Closed · Opens 6 AM Sat

Lowe's Home Improvement is a home service pro located in Rome, NY. It is one of 69 home service pros listed in Rome. Its 4.1-star rating is slightly below the Rome city average of 4.4 stars. There are 10 photos associated with this location.

About Lowe's Home Improvement

Lowe’s in Rome, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl... More

Hours

Friday6 AM–10 PM

Customer Reviews

★★★★★ 5.0 Jla's judgement · May 2018

Best prices for nake brand products. Holiday decor is always the bomb! Sale or clearance prices on plants and flowers 💐 is terrific. Highly recommend

★★★★☆ 4.0 Justin Schnettler · Aug 2025

Purchased the wrong part for my grill and immediately returned it. I didn't leave the store. Opted for cash because I didn't want my funds tied up for 24 hours. Immediately purchased what I thought was the correct part in which the salesman showed me. I paid with the cash from the return. Went home to hook up the part so I can grill my burgers. The part was for those Blackstone grill only. I attempted to return the part but discovered I had the wrong receipt. I nice sales clerk offered an exchange but when I came back with the correct part, her Trainer said that we can't do that per policy. I've spent thousands at this location including contracting for big projects at my home. Im seen on camera when the purchases are made. No attempt was made to rectify this situation. I'm on lim

★☆☆☆☆ 1.0 Kara Sisic · Sep 2025

Purchased two items online for store pick up last night - after store hours. Received a confirmation email that the order was received at 6:36am. At 6:41am we received another email that our items had been picked up successfully. We arrived to the store around 530pm to pick up our items. The sales associate my husband spoke with also stated it was marked that our items had already been picked up. He explained the situation, that we did not pick up our items and also showed the emails we had received this morning. The sales associate’s lack of candor was very evident. She seemed incredibly irritated - as if she had purchased the lost items herself and were being told this - and loudly remarked to her co worker that she was suppose to take break but now had to deal with this situation. When

★★☆☆☆ 2.0 Terry Daly · Sep 2025

I ordered a deck kit online. Got the kit. Several things were the wrong size. After Several trips to the rome store. Was also short 6 deck boards. Went to store again only to be told they didn't have those which wasn't true. Got what i needed and went to pro desk and Dan left the area never acknowledged us and didn't come back. We waited for 20 minutes before a girl at another register helped us. We wanted to to talk to the pro desk because we had questions. Terrible customer service. I've spent alot money there on different projects. I wont be going there again

★☆☆☆☆ 1.0 Thomas Chamberlain · Nov 2025

The prices and service has just gone downhill. Ive never been a Home Depot guy but my last couple of experiences I think its time to jump ship.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Home improvement storeAppliance storeBuilding materials supplierFlooring storeFurniture storeGrill storeHardware storeLawn equipment rental serviceOutdoor furniture storeRug store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.