Lowe's Home Improvement

$5,100 Door Disaster – Don’t Trust Lowe’s or East Coast Millwork Paid $5,100 for a custom exterior door through Lowe’s, installed by East Coast Millwork. It’s been nothing short of a disaster. Before installation, East Coast Millwork admitted the door was damaged and told me to contact Lowe’s. After I did, they lied and denied it, leaving me stuck between two companies pointing fingers. The workmanship speaks for itself — sloppy caulking that washed away after one rain, visible plugs and screws all over the molding, scuffed panels, dents, mismatched brass hinges, and a screen door that doesn’t close or seal properly. The door came only primed, not factory-painted as ordered, with uneven color and finish. I waited six months for this door after Lowe’s originally placed the wrong order —

Had to have 2 storm doors replaced and bought 2 storm doors from Lowe's Saugus July 2025... was told they will install when both doors come in. Things start to get bad from here.... there was a miss measure of one door, 2nd door was placed, but then had a horrid leak, had to wait several weeks to get that fixed and apprarently they didnt put sealant. Took many phone calls to get other door re-ordered. 2nd attempt to fix it, they came to my house, thought the door was delivered to my house, so then had to reschedule again as they didnt have the door. They finally brought the door today and upon opening the box it was all banged up so yet again have to do another re-order. There has been poor communication the entire way and I have had to reach out multiple times and very rarely has been con

Updated review 2024: My, how this place has dramatically improved in a year! New leadership and it shows. I am an avid customer, probably in at least once a week depending on the project. The staff over the last year seem significantly more accessible and informed, and at least resourceful if they themselves don’t know, they’ll direct you to someone that does. I’ve witnessed multiple regular morning walk throughs of the store and encouraging staff to prioritize informing customers of warranties and deals that they would have otherwise purchased without the perks. As a woman frequenting a home improvement store, to say I’ve had some uncomfortable experiences would be an understatement. When this happened here, and I went to customer service as the interaction was a bit unsettling, I was b

🤓 Lowe's in Saugus has a great variety of house plants, succulents, and cacti! FYI- in the pictures, half the plants are from Home Depot and the other half are from Lowe's in Saugus. Good luck! 👍

I was in the store last week I had one of the worst experiences ever with the sale associate James , he was standing there I asked him politely if I could checked out with him he said sure then he started giving me and my 11 years old child attitude, he rolls his eyes at us the entire time , gave us dirty looks, he couldn’t scan one of the item I was purchasing , he made us stood there for over 45 minutes ,I asked him politely if I could run down the aisle to get him one of the item that can scan ,he never answered back he ignored me Like I was nothing to him , I was humiliated and embarrassed. James is super unprofessional, I hope no other customers would be treated poorly like he treated us . Super disappointed and would never set foot in this store again as long as he works