Lowe's Home Improvement

Nothing but good things to say! Logan helped me make sure the batteries and charger I was getting for my saw were correct, price checked them to make sure I was getting the best deal, and carried my items to the checkout for me! 10/10 service by Logan!

Very disrespectful employees today. I’ve been here a few times, and today was just another level. The guy over electrical (aisle 13?) kept talking over me and assuming what I needed rather than listen to anything I was saying—David—I think was his name. Then other customer was asking an employee who was walking by for help. The employee stopped, looked at what the customer was asking about and just walked off. It was such bad customer service that the customer and I just stopped and stared at each other for a moment. Then at checkout, one of my items didn’t have a barcode on it, and when the employee tried to look up the item, she was selecting a random item that was double the cost. I had to go myself and grab another one off the shelf (which wouldn’t be a huge deal if she wasn’t just

This is my home town store went in there today me and my wife looking for a toilet found where they where looked for help none to be found so we looked for a buggy for about 15 minutes got it finily got it on the cart then got to the lover doors we wanted looked for someone again once again no one to be found loaded them ourselves went to the tile setion look for more help none to be found went to check out 4 employees standing in a huddle talking went past not one asked could they help us so we went all the way from the 1st register and went all the way to contractor sales desk only one person working there go get my truck to get it loaded and just about had everything loaded when someone ask coud they help me .but i know why its like this its because your store is the only lumber place i

I gave this store 5 stars 7 months ago . Now I came back to adjust and apologise for given that rate . I was treated horribly on the phone by one of the “ customers service staff “ So I called today the Lowes headquarters or the customer service to file a complaint about what happened with me by this branch . And I was shocked that I was treated worst by them . All I got is apology and get my item which it was missing and have a nice day . All I needed to speak to someone who would show that they care about their business. And I asked them if anyone will call me later to give me updates about the case and the lady said that she can’t promise me .

Bought a new refrigerator today and had the best experience possible. Lina helped us with the purchase and provided amazing customer service. Albert helped my husband load the refrigerator and was friendly and patient while my husband unboxed it to ensure there were no dents or scratches before hauling it over an hour home. 10/10 - very impressed!