Lowe's Home Improvement

Zakiyya at the Southington Lowe’s provided truly exceptional customer service while helping me track down information about my shipment. She was patient, attentive, and went above and beyond to investigate the status rather than giving a generic or dismissive response. Her professionalism and genuine willingness to help made a frustrating situation much easier to navigate. It is clear she takes pride in her work and values the customer experience. Lowe’s is fortunate to have someone like Zakiyya on their team—I left feeling heard, respected, and confident that my issue was handled with care.

I recently ordered a bathroom vanity. After opening the box at our house, we noticed one of the drawers doesn't close correctly. I called the store to see if anything could be done about it, possibly a small partial refund since the product is damaged and we would need to pay to get it fixed. He said the only way to do that is for us to bring it back to the store.... I don't have a way to get this big vanity all the way back to the store. He said sorry that's all we can do. So I called Corporate Lowe's customer service to see if there was anything that could be done. The customer service rep told me they absolutely could issue me a partial refund and she pushed my call through to the store. I was brought through to the same associate I had spoken with earlier. I explained to him that she t

⭐⭐⭐⭐⭐ Another Outstanding Experience Thanks to Kathy at Lowe’s I had yet another incredible experience at Lowe’s, and once again it was all thanks to Kathy. Her level of customer service continues to amaze me every time I visit. On this particular day, I was looking for Christmas decorations. Another employee pointed me in a direction, but I ended up getting turned around. When I asked Kathy for help, she didn’t just point me toward the aisle — she personally led the way and made sure I found exactly what I was searching for. That alone shows the dedication and care she gives every customer. But what impressed me even more was that she remembered a conversation we had months ago, around the end of September, when I mentioned I was trying to find a sled that kids could sit on. Not only d

First, I must give praise to the owner and management of this store for their commitment to hiring US Military Veterans! 🇺🇸 My purchase experience did not go 100% smooth. However, it's the times when things go sideways that people and businesses prove who they really are. I purchased an order 7x boxes of 12" x 12" Amalfi tile to redo a bathroom. However. due to my personal issues. I delayed picking it up for a couple of weeks after being notified of availability.. The night I did attempt to pick itvup my order could not be located. The staff tried very hard but could not locate and was very apologetic. So. I went home that nightv without the tile. The next morning I talked to "Amber" and she stated they would locate my tile and deliver my door at no charge. Unfortunately, when t

My husband and I purchased a washer and dryer through Lowe’s. We scheduled the delivery, hook-up, and haul away. The delivery was nothing short of a nightmare. First, they began delivering the items to the wrong house. I had to go outside and wave them down, explaining that the items were mine. They, then, proceeded to tell me they wouldn’t be able to do the hook up. I believe the reason he gave me was because we had unplugged the old units, he couldn’t connect and plug in the new one. Which is weird because I literally got an email the day prior requesting we clear the area and unplug the old units! I called the warehouse because we had paid for the installation kits/installation, so I wanted to at least see if we could get reimbursed for that. The warehouse said they could not help us o