Lowe's Home Improvement

Customer service is a total joke in this Lowe's. I went in to purchase the following items 1. Weed eater 2. Rake 3. Hand saw 4. Double sided carpet tape. I found the weed eater and rake on my own Now this is where the incompetence of employees begin. I was told that the hand saw was on Isle 59. By the lumber. There is no isle 59 down in lumber. When I asked where the double sided tape was, the first employee looked at me and said I don't know. When I went up to customer service they told me back on Isle 35 or 39. Guess what Nope not there. For God's sake. Train your employees on how to help the customer. I parked my basket in front of customer service and walked out. I went over to Tractor Supply and purchased everything I needed within 10 minutes of when I walked into the store. What I ex

Amy in the paint department was AMAZING today! I came in trying to match a color off of a picture on my phone. Even put it through AI just to see if I could possibly get a paint number. But of course we could not make that work. She worked with me, gave me ideas and I was just so indecisive about choosing another color but close to what I was looking for. She worked her magic and we came together with something I could live with and it turned out great! She didn’t rush me to settle. We just kept on working together to get the best outcome. 10 out of 10 for her customer service!

Horrible customer service! Placed an order for a product at the Greenville store. They said the had 7. I ordered 4. I went to pick up the order, and they said they didn’t have the order. I would have to pick them up in Sulphur Springs. (Over an hour away). I was told “that’s your problem, not ours”.

Bought a couple handrails for my moms place. They have several finishes, multiple lengths, several designs. I liked what i got. A good run to Lowes.

Picked up a Craftsman Power Washer at Lowes to complete a job. (Sent my washer to the shop.). Unpacked, assembled and prepped the new washer and went to work. Pressure washer performed as well as my other 3000psi washer. Got the job done. Bonus, this Craftsman Pressure Washer was on sale at Lowes.