Lowe's Home Improvement

This is the absolute worse Lowe's in Charles county. I purchased $200 worth of paint on Nov 18th. I ended up returning two cans of the wrong color that was mixed for me on Dec 17th. I had two more cans of paint on the same purchase of the 18th that was unopened and unused that I tried to return on Dec 20th and was told that I couldn't return them due to their 30 day policy. I left the cans of paint on the customer service desk and left because I was heated after talking to the manager (Melinda). She's AWFUL in dealing with customers. Anywho, I called back this morning and asked what did they do with my cans of paint that I left and she said they disposed of them. When I asked her how were they disposed of, she replied, we disposed of them with no real explanation. Lowe's needs to do better

This the absolute worst Lowe’s in Charles county. They lack professionalism and transparency. I purchased $50 per can Valspar paint from this location due to the paint guarantee after asking an associate as stated to do and him assuring me if I was not satisfied I could bring it back for an exchange. He also assured me of the one coat guaranty and said this was top quality paint from Lowe’s. It says I had 30 days to bring it back for an exchange if not satisfied. I brought it back in less than 4 hours and was told that I could not return it. I showed pictures of the poor quality of this paint after painting a small wall with over 5 coats and it still being opaque and white instead of the cream color I asked for. The people in the store even agreed that it performed poorly it looked more l

I was waiting for the delivery of pellets for use in my pellet stove. The stove has been over worked and the pellets were necessary. Didn't wait long. I saw a gentleman rolling cart with pellets on it and was what I needed. I had several people go out of their way to help me out. The cart went outside where my vehicle was and pellets were placed in my truck. I tried to tip two of the people that were helping but one was shy about being recorded . She told me to give it to her colleague and she would get it from him. Everything worked out. Lowes went out of their way to help me out. I needed the pellets for heating my house. Electricity alone doesn't get it done and way to costly. Thank you Lowes and your workers who help older customers out.

Ed in painting is the absolute BEST. He solidified my reasoning to ONLY come to this Lowe's location from now on. Thank you! You are the definition of extreme great customer service. I had a problem and lost all hope in repeating business with Lowe's because of some bad smelling paint I purchased but because of you expertise and care for the customers needs, I will always be back at this location. Thank you!

I went to Lowe's to buy a few things for my home DIY project. I was lost and needed help finding the right tools. I came across Ernest he wears a red vest and works for Lowe's, he helped me pick out the right tools and ladder for my project explaining to me how everything works with a great attitude. This is the best level of customer service Ive ever had, professional and empathetic to my lack of information. If you are new to home projects ask for Ernest he is very helpful and knowledgeable. Great store location.