LP&L

If it was possibly to give 0 starts I would. Awful customer service, wait on hold for close to 2 hours each time. One time I was on hold for 2hrs and 45min. My account is constantly somehow getting locked. They keep saying I owe money when I pay on time and I am always conservative with energy due to LP being so high. Our last bill was 210 and we live in a studio apt and use candles and natural lighting… tell me how it was 210; And the lady I finally got a hold of couldn’t even give me a good explanation as to why my bill was 210. Ridiculous. I very much dislike this comapany. Cannot wait till the switch over to the new electricity company we got

Been on hold since I dropped off my kids at school at 7:30 . I JUST WANT HELP WITH MY LOCKED ACCOUNT AND THEY KEEP HANGING UP ON ME . They call back but ITS A DAMN MACHINE AND IM ON HOLD AGAIN. I pay my bill then get called a few days later saying that I STILL OWE THE MONEY. One star is way too good of a rating .

MONOPOLY, and no I don’t mean the game. Overpriced. Horrible, horrible customer service. Changes are made without any notifications. You no longer have a 14 day grace period before disconnection. They cut it down a whole 5 days and informed no one. My apartment requires we are connected with them, otherwise, there is no way in hell! They These kinds of business practices should not be allowed.

I always pay on time so I'm not upset or rude when I call. But I can tell the employees are burnt out. They simply don't care and are monotone. It's not their fault. They probably need a raise and more pto.

To whom it may concern, We had a disconnect date of 2/19/24, which per LpnL this was a backend issue of the business. I was told my amount was processed wrong but account does show to have charge to be taken. We spoke with a representative in the morning around 9am. This rep said we would be up before 2pm. We just got back up 5:30pm, after we attempted 2 calls but times hung up when answered. The 3rd call we spoke with Keva. She spoke with dispatch and we got power within 5 minutes. I asked about a credit due to the issue being LPnL at fault. I am being told this would not be provided that LPnL does not provide credits for their own mistakes. Keva informed me manager Miranda, which per Keva she looked over the account and stated nothing can be done. I asked to speak directly with Miranda