Luke Heating Cooling & Plumbing

We have used Luke’s 3 times and have always been very satisfied. They got here quickly, they fixed the problem, they were fair in pricing (even adjusted something making the bill less AFTER we’d already been billed without my asking) and super friendly. Called this morning again at 6:45am with furnace out and they had someone here within 30 minutes. Also appreciate whoever answers the phone/works the appointment scheduling… always VERY kind, helpful, and empathetic to whatever our issue is. Love them!

They turned my window AC dump into a lean mean central air machine. All of the work looks really nice. Good attention to detail and got things done fast. Give them a call.

After some time passed from my previous review on their bad customer service. i decided to give them one more shot as my wife and I really did like doing business with them prior to the one bad experience caused by the old lady who answers the phone. Maybe it was just an off day for them. It wasn't. They straight up said NO like they were a victim or something rather than appreciating a former customer giving them another shot. Even more pathetic. I would give 0 stars if I could.

Drove 35 mi from Marion, granted. Made some suggestions about my AC. But could not fix the toilet. They looked at the toilet. They could not fix the RUNNING TOILET. The name of the company is Luke's Heating Cooling and Plumbing Inc. Note: PLUMBING. They charged me $367 for this. This is the first time I've ever gone to the trouble of leaving a review, anywhere. I wish I would have read them first. go figure

Called for a plugged toilet, the guy showed up for 10 minutes, gave up and told me to call a professional. They then billed me $92. When I called to ask why, he told me he had to drive 12 miles to my house. I told him that's not how this works. You were hired for a job, you didn't have the skill to complete it, it is not my responsibility to compensate your incompetence. A year and a half ago this same company stole $800 from me by sending an unskilled guy who wasted two days to tell me my water heater was unfixable. Iron wheel fixed it in 3 hours after that. I paid the first time but they're not going to scam another $92. Beware.