Lumber Liquidators

Buyers beware!!!!! They sold me roughly 1/4 of my flooring defective. They returned everything at a 25% restock fee, even though the manger gave me a 20%, which I have proof of with a receipt from the store manager. The refund was less than the receipt and customer service is a joke. They are SCAMMERS, do not do business with this company.

On 8/6/2025 I purchased flooring from Lumber Liquidators St. Peters, MO location and due to a miscommunication in terminology between myself and the sales associate the locking mechanism design for the flooring ended up not being what I thought it was going to be. I initiated a return on or around 9/25/25 which was resolved without issue. The company waived the 25% restocking fee and accepted the flooring back even though it was beyond the 30 day return policy. On 10/9/25 when I went back to the store to order a replacement floor, the manager and I checked all of the samples in the showroom for the proper locking mechanism that I specifically requested. We found a product that fit my needs and moved forward with the purchase. The manager failed to double check the installation instructions

Unbelievably incompetent company with zero concern about customer service. The manager of the St. Peters, Missouri location and the employees know absolutely nothing about the products they sell, telling you whatever you want to hear to push their products only to show their lack of knowledge or concern by selling and ordering the wrong product multiple times showing absolutely no concerns about trying to fix their mistakes. We're weeks behind because of this so highly recommend going somewhere else if you don't want your project delayed.

Had a great experience buying some flooring here. They sell to the public at great prices. They set me up with everything I needed for my flooring project.. very knowledgeable flooring experts

Great prices for great product! David was a great help and very informative. We liked the expertise over the big box stores!