Luna Flooring Gallery

Very happy with the carpet that was installed. Karen our salesperson was very helpful assisting us with types of carpets and offering a quote before we left the store. Both installers ( I wish I could remember their names) were very professional and did a great job on the install. This is our third time dealing with Luna and have had great experiences every time.

Filing a formal complaint with the Better Business Bureau for the lack of accountability on the damages made during installation. Please stay away from this location and take the negative reviews seriously. The owner and sales representative of this location say they take complaints seriously but refuse to accept the issues that we experienced during this installation. They couldn’t even apologize for our dissatisfaction and used a lot of “well that’s how it’s done” or “send us photos”. Photos were sent and still no action to correct the issue. Possible OSHA violations were made by the installer carrying an enormous amount of weight on his back when delivering the carpet. Installer left in the middle of the day and the installation manager of this location claimed the installer left becau

Luna did an incredible job listening to our thoughts, helping us select options, and installing the carpet runner. It turned out exquisite. Thanks to Karen and Jamie!

I was very annoyed that when I had an issue that I was told it was other people fault. The installers were amazing, and fixed a problem cause by either sales or the warehouse. If they had not worked hard to fix it I was ready to cancel my contract.

It was a pleasure working with Karen Guccione at the Luna Flooring Gallery of Deerfield. She was very helpful in assisting us in finding the perfect carpet for a runner that we were installing on the wood stairs in our home. Since we were readying the house for my upcoming knee surgery, we needed a safe, well-padded, attractive carpet that would also give our stairs an updated look. Given the pattern of the carpet, we were concerned about how it would be cut to accommodate the angles at the bottom of the stairs. Well, we are absolutely thrilled with the completed project. Karen had arranged for Mike to make the pattern and then install the carpet the following day, making sure we had the installation well in advance of my surgery. Mike was extremely precise and took his time to ensure tha