Madden Door and Sons

When Madden doors was truly Madden doors, they were the best company out there. Since they’ve sold to GDI, I have had nothing but bad experience getting someone out to my house. Once they get here, they are great, very experienced, a bit expensive, but competent and pleasant serviceman. This is the 3rd time that I have scheduled an appointment by calling the Madden Door number, knowing that Madden Door is not coming, it will be GDI, and this is the 3rd time that I have been called at the end of my four hour wait period To be informed that they cannot come, but will be here first thing Monday morning. I deliberately call every morning when I’ve had an appointment to confirm my appointment, I’m always given the nine to one timeframe. When I call, I’m informed that I am the second call of t

In short, I clipped the top of my garage door while backing out one morning. In a panic to secure the garage, I pretty much destroyed it. The door was old and cheap with no insulation and had a bad crack at the bottom. It was only a matter of time before it would need to be replaced, I just sped the process up a bit. So I called Madden around 2pm knowing full well there wasn't a chance in hell someone would be available to secure the door and my garage this late in the day. I think the person who answered the phone could hear the stress in my voice. To my surprise one of their techs was in Clayton on a new install and would come over as soon as they finished the job. Rob showed up about an hour or so later and we had a good chuckle over the "number" I had done on the door and he assur

First, Keven came out and walked me through the estimate process. He listened to what I wanted and suggested top windows that weren't common to every other home in the area. We received a fair price on an insulated 15-foot door, installed. Keven stated that they had a good team of installers and gave me some history of the company that reassured me to go with them. Rob was the installer for our door. I was surprised the only one installer came out, because they were to remove our old heavy wooden door, and install the new 15-foot wide door. Seemed to me that it would be at least a two person job. Well, he was able to back his truck, with rack, under the door, safely release all bolts, and drop the door onto the truck rack. Then he safely spun it around to be straight on the rack, and im

This review is long overdue. As a Realtor, I've relied on Madden Doors multiple times over the years and they've always been courteous and punctual. Will continue working with them when the time comes!

Madden Door and Sons is a company that focuses on perfection and professionalism. 3 yrs ago, I ordered for a garage door and they came before making a quote for the same. Took the measurements to be sure of the type and size of door they will bring and they brought in the exact size of the door and then made their quotation. It’s a good service provider and I highly recommend them.