Madsen Inc

I’m very disappointed with the service I received from Madsen and the technician, Vincent. He was rude, rushed through the job, and wouldn’t take a moment to answer a few simple questions I had—even after I left a voicemail. I’ve been a loyal Madsen customer for three years and have never had an issue until now. I truly hope to hear back from the company about this. Customer service was a 1/10 this time. Technicians should be open to communication and willing to take a few extra minutes to listen to a customer’s needs—I only wanted an additional quote. Very disappointing experience.

I just witnessed their van cutting off other vehicles, weaving in and out, and way exceeding the speed limit on 95 and the Commodore Barry Bridge.

One of their plumbers came to look at a wall mounted plate which held the faucet in my bathtub wall; the faucet itself had broken off. He said he didn’t know the brand of the wall unit so he’d go back and find a similar one; he’d call me the next day; I was charged $128. Two weeks later, not having heard, I called them; they were still searching. One week after that, I called again—they were still waiting. I told the Services operator I’d look for another plumber if I didn’t hear from them. Her response was ‘I’m Ok with that.’ I then searched Home Depot and found a wall mounted unit that looks suspiciously like the one in my bathroom. What business charges $128 just for showing up and doing nothing? Aside from the total lack of communication from them, it appears they want to go out

Went in to browse as I am adding a new bathroom and need to purchase all materials. Intended to inquire about their design services. The employee was demeaning and rude. I left and went to Avalon flooring who were amazing.

I have had the pleasure of working with Madsen three times now. As a new homeowner, the first time to encounter various issues with your home, it is stressful to find great service people. Madsen has assisted us with a repair to our AC unit, a furnace tune up and now a hot water heater replacement. Each time they were able to come quickly, are friendly and help education the home owner by explaining and answering all questions, and are prompt! Everyone has been a pleasure to work with!