MaidPro

I want to recognize Kyrstan from MaidPro in Portsmouth, VA for the outstanding job she did during a recent cleaning. I had a challenging situation in my utility room with dirt and buildup left behind by prior tenants, and she didn’t hesitate or make me feel uncomfortable about the request. She handled it with professionalism and a great attitude. What stood out most was how easily she incorporated my preferences into her routine. I asked for specific cleaners to be used, and she followed those requests exactly. She also paid close attention to the details that matter to me—baseboards, floors, and especially my Flokati rug, which she treated with real care. I truly appreciate the quality of her work and the way she approached a tough job without hesitation. She is an asset to the Portsmou

Caitlyn (the QC), Marisa and Kris did a top-notch job of cleaning my house. I am very pleased with the finished job and am looking forward to having them come back and clean again on a regular basis.

Kyrstan did a very thorough job cleaning as well as very personable, polite, A+++ service all the way!! I even felt comfortable enough with her when l had to leave my home for a few minutes and l felt safe and comfortable leaving her in my home without my being there. My cat even liked her, came out of hiding to say Hi which never happens!!!

The people seem friendly but don't always show up on time. I went back and forth with who I'm guessing is the owner and told her that any extra time over the hours we agreed upon in the original estimate must be approved by me first. They want to add an extra 15 minutes here and 30 minutes there when my house is probably the cleanest and most well kept out of all the houses they clean. I clean it myself here and there throughout each week but I'm the type of person that thinks another set of eyes on something can't hurt. When I asked about cleaning supplies I was told that they use commercial grade cleaners which is fine with me but when I over-heard a conversation that they only use "Spic & Span" on the baseboards and "fabuloso" on everything else I was very angry. If I wanted cheap

Cleaning was fine, we had about 5 or 6 monthly cleanings. However, there were several occurrences of mischarging where the cleaners claimed they were here longer than they actually were. I had to call and challenge the time reported. I was reimbursement for the mischarged time. I can't do business with a company with unethical employees that mischarge time to run the bill up. ~~~~~~~~~~~~~~ As a follow up, attempted to contact the business owner as suggested, but they refused to talk with me about the problem I experienced with the mischarging. I wanted to share with them that on multiple occasions I noticed the cleaning people sitting in the vehicles for 30 or more minutes. After discussing this with MP customer service individual, she commented that the clock out times of the employee