Mark Carpenter Plumbing, Heating & Air

UPDATE: Mark Carpenter responded to this review stating that their quote of $13,000 was “correct” because they needed to route new in/out water lines from the backyard, cut into the interior wall, insulate and route the lines in the attic, and then down into my garage. This is exactly what the alternative plumber did, and they charged me $4,000. ORIGINAL REVIEW: I recently contacted Mark Carpenter Plumbing for an estimate to install a water softener. They were responsive and professional when scheduling and during the initial visit, which I appreciated. However, I was surprised to learn they wanted to charge me $60 simply to provide a quote. I found this completely unreasonable and the technician immediately withdrew the charge. More concerning was the pricing itself. I was quoted $13,0

I needed my water heater replaced on fairly short notice and Mark Carpenter was the only company I called that was able to help on the timeline I had. Poncho and Josh were able bring everything up to code and have everything done in 3-4 hours. Great work at a good price for everything they had to do. I'll be using this company again for sure.

Pancho and Trey showed up ontime and were very courteous and professional. They had my water heater changed out correctly and quickly. They did a good cleanup of the area when finished. I will definitely use Mark Carpenter Plumbing again and request Pancho and Trey. Also the lady who answered my call and set up the appointment, was also very courteous and helpful.

Pancho and Adam were fantastic! They took their time to find the problem, the equipment they used was high tech and efficient, and their customer service was top notch. They walked me through every step and explained everything. They had to dig up a spot in my yard and left everything clean and even saved the grass to be placed back over the hole. 10/10 recommend.

I have had nothing but excellent service from Mark Carpenter’s. New sewer line, new HVAC system and continued service. Every tech I’ve had here to work on these issues have all been, nice, courteous and knowledgeable. I recommend them to anyone who asks who we use.