Massey Services GreenUP Lawn Care Service

As some reviewers says this should be a 0 but no other option. I have been using Massey for almost a year now. I started on the Lawn program and switched to get my shrubs covered. I work long days and usually when Massey would come to my house I would sometimes get a call to remind of the upcoming service. I can't really account for every service rendered and time spent on my yard. But the pictures below show that Massey is not providing information to their clients and just providing sub-par services and moving on to the next service. In fact going into their website and clicking on what services have been provided for example product use on your lawn and shrubs is not available to click and see as the button although it should be a clickable link does not work. Why did I cancel th

They were unable to control the weed but were very responsive, even did some re-sodding but made it worse. The sod patches were placed on top and really stuck out, eventually leaving the resodded area worse and now uneven. The fact customer service was so responsive I stuck with them after I had to resod my yard. This is when I truly learned they we just not capable, weeds grew fast as the new sod. Over 5K later, lawn of many various weeds, I ended our relationship of over 20 years. The one star is for customer response

If I could, I would give Massey negative stars. They allowed chinch bugs to destroy my lawn and have taken an unreasonable amount of time to address the issue. This process has dragged on for over three months with no resolution in sight — it’s beyond frustrating. (More than a month since they burned off the bad lawn). Apparently, they only work with one sod vendor, which is hard to believe and even harder to accept as an excuse. For a company with Massey’s reputation, I expected a much higher level of customer service and accountability.

Absolutely the worst lawn care experience I’ve ever had. I switched to Massey Services expecting professional lawn and pest care, and instead watched my healthy St. Augustine lawn turn yellow, fill with weeds, and die completely while under their “care.” When I raised the issue, their own regional manager admitted my lawn was unsalvageable but claimed it wasn’t their fault because the weeds now present weren’t “covered.” The real issue wasn’t weeds — it was chinch bug damage, which Massey was supposed to monitor and treat. They failed to do that, and my lawn was destroyed as a result. I even sent a certified demand letter to both their corporate office and local branch — no response, just a $75 refund for the final service to make me go away. I’ve since filed a formal complaint with the

About a year ago my lawn looked like I will have to spend a lot of money buying sod and replacing every little inch on my yard. Called massey the sales person smiled and said we can help. At the time I didnt believe it but my specialist, Pierre Bolivar, took matters in his own hands. My lawn just got the best lawn in the neighborhood award from the HOA.