Maxwell Heating & Cooling

I called about an issue with my furnace. They took care of it that same day. The installed it four years ago and it’s run flawlessly. Very friendly on the phone and in person. Thanks again!!

Editing to add: Since Maxwell has replied with no apology ("sorry you feel that way" is not an apology, nor good customer service), I called at 4:18 PM, not 4:30 PM, check your logs. I was not expecting anyone to come out immediately, I stated I was fine with waiting until whatever day was available. And I answered her question of "why didn't you call sooner" (which is not their business or a question that needs to be asked) with the fact that there was no way for anyone to access the house until that point, since the key was up North with us until that very moment I called. Earth Energy called me on Tuesday but did not access the inside of the house at that time. Maxwell should change their business hours if their excuse for 'frustration' is calling at 4:18 PM with no expectation of immed

Tom from Maxwell came out 3 weeks ago, came up with a plan to change my venting. Never heard back after numerous texts to Tom nor after numerous calls to office which were never returned. Terrible service.

We are so impressed with Maxwell’s service. They will be our first call if any issues arise in the future. They came out on a Friday evening after hours within 30 minutes of the request and promptly fixed our furnace. Very friendly and great communication.

When I purchased 5 mini splits and condensers from Maxwell 5-6 years ago, they installed and serviced annually them well. But, they said they also knew how to service boilers, and mine needed repairs last Fall. They said they repaired and serviced it. Yikes. The boiler failed in March; the house froze and a boiler specialist said it had not been serviced in about 10 years. I called and emailed Maxwell HVAC repeatedly to discuss it, and they totally ghosted me. So disappointing, and expensive to remediate!