McGlaughlin's Refrigeration and Appliance Service

We contacted them about repairing an ice machine and about a problem with our refrigerator. They took several months to repair our ice machine which was understood due to waiting for parts and then it still took longer because when they got it up and running another component went bad which obviously cost us more money. That isn't the issue. What really is unfortunate is that when they went to reinstall the machine they didn't do it properly and it stopped working and caused a leak. They did come back at no charge and claimed that they fixed it. Now we discovered another leak in the same area and also screws that they used to repair the machine are rusting in our ice machine! When we contacted them to make it right, they claimed that they have no one to service residential customers now a

I have been a customer of McGlaughlin's for many years. I count on them for prompt, courteous, and reliable service. Since they do not work for any particular brand or company, you can count on them for an honest appraisal of a problem. If something is worth fixing they do a great job. If it's not, they tell you up front. It's refreshing to see such honesty and I would recommend them highly.

We hired McGlaughlins to repair our fridge's motherboard. The technicians that came out were very nice but the people in the office are extremely rude and unprofessional. The technician did not set the fill level line correct for the ice cube trays causing them to jam upon extraction. We called them backhand they tried to charge us for this appointment. Needless to say they came out and (fixed it) but it hasn't worked right since then. Constant hounding for us to pay for the visit caused by them and when they sent the invoices they padded them as they were different from the original invoice copy I had. Very shady!!!

Ridiculous fees. Horribly rude, condescending, and combative customer service. Have a broken appliance? Without informing you of any of their fees in advance, they'll charge a $75 flat rate to come to your house, and then charge $75/hr "labor" for every minute spent on diagnosis. Not repair- DIAGNOSIS. Even if no repair is made. I can accept being charged labor on a repair. I cannot accept being charged hourly labor to LOOK at something, on top of being charged a flat service fee to come LOOK at something. One or the other, sure, but not both for a 51-minute diagnosis (yes, they apparently clock every second) when no actual work has been done on the appliance and no repair has been made. For my broken dishwasher, they estimated $1500 for a repair (which was basically the cost to rebuild

Tried for 2 months to get an estimate for a walk in cooler. Even went to office and asked them. They took info down. A month later I still haven't heard about an estimate. Take it for what it's worth. Someone wants to spend $50,000 with your company and you can't even get them to pick up the phone.