McLaughlin Air Conditioning Co.

I had called on Saturday morning realizing that it was weekend and assuming I would have to wait until Monday when McLaughlin would be open. My basement heater had quit working and we are having very cold weather. Ray came at 6:00 on Saturday night to correct the problem. He was here over an hour working in the basement and outdoors. He analyzed the problem and completely fixed the problem that was causing the heater to quit working properly. He had been here during the week to correct a problem vent that had been installed by a different company many years ago. The new vent apparently contributed to the new problem but Ray quickly analyzed the problem and corrected it. I want to thank Ray for his help especially at night on a weekend. He is a true gentleman and an asset to McLaughlin!

Rob and Erick were out at our house and did the $79.95 tune up. Were on time, called with ETA and were in and out. Thanks guys for making sure we were ready for the Fall and Winter.

Had them install a Mitsubishi mini-split high efficient system. They didn't install it correctly and the system has leaked refrigerant from day one. They were out 4 times in 18 months to recharge the system. Even sent out their leak specialist. He cracked one of the condensation pans, causing one of the units to leak water all over the place. Send out a tech again, instead of replacing the pan that they broke, he glued it back together, Tech said they would 'order a replacement, and they would follow up' never heard from them again. During the installation, they pulled permits from the city of Manteca, but never closed them out (final inspection). The permits have since expired. AND today, during a new heat wave, once again the system has leaked out enough of the refrigerant, so I can bare

I had an appointment to get a new HVAC system at my house. After waiting 30 minutes past our scheduled appointment time, I hadn't heard anything, so I called. Misty said "It's a 2 hours window, sir", which wasn't mentioned when I made the appointment. She then told me I am not even on the schedule. I was transferred to the person I had the appointment with who apologized and said he was too busy to call. I'm busy too and took time off work to be home. A courtesy call just to let someone know you're running late seems like the most professional way to handle that situation. Not a good first impression and if that is how the rest of the interactions will be, no thanks. Moving on.

I have been dealing for 2 years with problems from a brand new AC unit from Rod Johnson's AC. I decided to call McLaughlin's based on the good experience my sister had with this company. Laci and Rob explained all of the problems surrounding the existing new unit. They explored all of the possible issues and sent me the pictures to justify my complaints with the other company. They were both courteous and friendly while being very professional. When this debacle is resolved, I hope to purchase and replace the AC unit from them. Thank you both for confirming my suspicions about the broken down "new" unit from Rod Johnson's.