Mechanical Heating and Air Conditioning, Inc.

I reached out to Mechanical Heating and Air Conditioning for a quote on a major job at my home. Meghan responded to me promptly and suggested an upcoming day and time which I accepted. She also confirmed the day before. I took the morning off work, but unfortunately Booker did not arrive or call. 30 minutes after the appointment time, I reached out to Meghan who responded that Booker must be running behind schedule. An hour after the scheduled appointment, I told Meghan I needed to get to work and could not wait any longer. She was apologetic and courteous, and offered to reschedule; however I am planning to look for another company. Disappointed not to be able to support this local small business and I understand that things come up, but the lack of a call and the no-show did not give me

Meghan in Customer service is excellent. This was my first time using Mechanical Heating and Air Conditioning. My air conditioning was not working during the high temperatures in May and they came right out. The HVAC workers were courteous, and polite and didn’t leave until my air condition unit was working. They even offered to take their boots off while coming into my home. I highly recommend.

We had a wonderful experience with Mechanical Heating and Air Conditioning. Booker returned all of our calls promptly and was a true professional. He explained every detail necessary in replacing our furnace and handled everything for us. He showed up when he said he would and worked very hard to complete the job within the same day. I would highly recommend him. You won't be disappointed!

Courteous and caring staff for me as a new customer. I think it was Megan who answered the phone. I told her I had an emergency as my heating system was down. She said she’d call the technician about his availability. She called back and said Malik could come between 2 and 4 pm. He called me around 2 pm to confirm I was home and said he would be here in half an hour. Malik is courteous, knowledgeable and a pleasure to work with. He checked out the heating system and got it working again. Getting a company here on short notice that I had not used before was a home run. The fact that the office staff and Malik are professional and caring will guarantee I use Mechanical HVAC in the future and highly recommend them to others!

I cannot change my old review for some reason, but I am here to let everyone know the problem was resolved and due to Sears customer service that the company works with. The person who came out to my house arrived within the time window and had been flexible in scheduling the day to fit my schedule. I look forward to using the company again.