Menards

After my experience at Menards and trying to contact the home office, which seems to be impossible, I've decided to leave another one star review hoping that somebody will contact me as I've asked. I have noticed the good reviews get a response! After ordering a 72 inch door and receiving one that is 74 in wide and told I have to pay a $500 restocking fee plus the initial $100 delivery and now another $100 to pick it up. I honestly don't feel that this was my fault. I believe that they have a desk at the back of a store to order doors and is pretty much their job to help me make sure everything is correct. What's really silly on their part is that I think they expect me to order a new door from them? If I have to pay $700 for absolutely nothing, I don't believe that will happen. Prove me

Generally, Menards is a great store. But occasionally screw ups happen. We came down from Canada to ND to pick up a product ordered online. When we got back we realized that the product was delivered in the wrong size despite the paperwork being all correct. So we had to go on a the 5hrs roundtrip to swap it. It was not the store screw up per se. I think it was likely the supplier. But I think the store could think of something better than saying sorry, IMO...

Menards is a great overall system. Stores are set up similar so no matter which one you go to everything is in the same place. Staff was really great at this Grand Forks store. Caitlin and Caleb were extremely helpful in some large items picked up. Will definitely keep being a Menards shopper.

The layout is a bit jarring. Employees were friendly, and items seemed reasonably priced. They also have mail in rebates on a lot of items. I'd rather it just be discounted at checkout. But what can you do... They have a map on their app. Makes finding items easier.

After over 30 years of being a customer at Menards in Grand Forks, North Dakota, I have decided to never step foot in their store again. Their customer service was the worst I have ever received in my life. After purchasing our third patio door over the years they wanted to charge me a 25 percent restocking fee and a new hundred-dollar charge to pick up the door that they ordered incorrectly. That is not how we do business in Grand Forks. They get a zero star all the way through. Apparently I have to give them an undeserving one-star just to post this!!!!