Metro Flooring Contractors

We recently had new flooring installed upstairs and new carpeting installed on our staircase, and we couldn’t be happier with the results that Metro Flooring Contractors provided! Erick handled the upstairs flooring project, removing the old carpeting and installing beautiful luxury vinyl tile. His workmanship was excellent — precise, professional, and detail-oriented. The finished product completely transformed the space. Juan took care of our staircase, removing the old carpeting and installing the new carpet. He did a fantastic job. The staircase looks absolutely beautiful, and the installation was clean and flawless. We also want to mention Miguel, who came to our home for the initial consultation. The sales process was wonderful — no pressure at all. He was patient, helpful, and to

Literal worst experience possible with this company. Here are the issues: Installation was delayed. Constant miscommunication with the office and crew. No one spoke English that came to do the installation. They cut the quarter round in our house and didn’t cover any of our furniture so now everything is covered in dust and wood particles. The sales guy Miguel tries to put the blame back on the customer for all of these things saying that it’s part of the contract. The crew after us telling them the issues have threatened to leave. Very professional, not. I would not recommend this company to anyone. In response to their review- we need signed a certificate of completion…so that is not true. A tip was given to the installers as that is the right thing to do. The quarter round and floors

The floor is beautiful until a year later it stopped buckling and I called Metro flooring and they said it’s not their fault. It’s the manufacturing never heard from them again they said they would contact the manufacturer but come to find out. They laid the pool wrong and that’s why it’s buckling. They should’ve made it a different way. I wouldn’t buy from them unless you absolutely sure they’re doing the floor right I I’m getting ready to make a report BBB. and the floor was covered with her area rug the whole time they lied i call them 4 times they said Will call me back and I didn’t so I called again. They said their computers was down. They will call me back never heard no more from them and they write a review. They’re not gonna help. Don’t use them. Your whole statement is false you

This was one of the absolutely worst experiences I have ever had. They quoted me a week and a half to get my carpet. It ended up taking over two months the entire two month time I had to follow up with them as they were not proactive and following up with me finally, my carpet comes in and it’s ready to be installed. The installers are at my house. The carpet is in the driveway. They offered me a discount for the inconvenience when I’m trying to get the updated discount to be applied the General Manager Miguel gets an attitude and says he doesn’t want to honor it and starts belligerent me over the phone. He then says you know what I will fix you. I’m canceling your order, calls the installers and tells them pack up and go home further insult to injury. He now is holding my deposit hostage

Metro flooring was a fabulous company to work with. As a single mom with a fixer upper house, Metro flooring was accommodating to my price range without skimping on quality. My carpets were installed in about a half a day and my flooring was done in one full day. The installers showed up on time, were kind, respectful, and hardworking. I would definitely recommend them to anyone with flooring needs