Metropolis

Lucky that Google won't let me give a zero star rating. Your posted hours say that you close at 3AM yet for some reason the garage closed at Midnight. The people at the number that's posted were rude and no one is answering at the number on your website. I'm stuck without my car until maybe tomorrow morning, since the hours mean nothing, and have had to pay for an Uber. The workers were too busy filling up the garage valeting for The Anthem that they probably forgot about everyone else. DO NOT PARK HERE

I never seen a garage close at midnight. My car is going to be left there overnight, and overnight parking isn’t allowed. The after hours number was posted, and it said that it is available up until 2am. The moment I call the number, i’m told that there isn’t anything that they can do and I have to come back at 7am to get my vehicle. Never doing business with this garage ever again, this is a joke. This is too much of an inconvenience, and given the location of the garage, there is a concert venue nearby, where I had just came from. I hope and pray my car is still there when I get there in the morning.

I was deeply disappointed by the way my family and I were treated at this parking location. We were paying for parking in the lobby when security instructed us to leave immediately, without any clear explanation. This abrupt and unfriendly interaction was unsettling, especially considering we were customers. I hope the management takes this feedback seriously to ensure better customer service in the future.

There are no signs on the ticket or entrance that explicitly state that they close at 12am. I came back to retrieve my car after 12 and it was completely closed. The “on call” person simply stated that I had to come back and get my car in the morning. Security guards outside of the garage did nothing to assist me. Luckily a resident was able to help me get inside the garage and get my vehicle.

Terrible parking lot, their after hours service doesn’t work. Calling the number results in a agent telling you the after hours service is non existent. They have the sign and number for no reason. Why have a sign and number if the service doesn’t exist. Stupid. Do NOT park here at night. Now i have to get my car in the morning when they open. NICE SHADY BUSINESS PRACTICES!!!