Metropolitan Pools

Metropolitan pools is the place to go for your Pool needs . Very informative , helpful , professional, kind. They don’t feed you a bunch of baloney they actually give you answers. And they go above and beyond customer service. They put a new liner in my above ground round pool ; most installer will not install if you have a deck around your pool, they installed for me In lieu of my deck. Their pricing is decent. This is the only place I will go to and believe me. I’ve tried a couple others.

My family and I were harassed by a lifeguard and his mother Amanda, at a pool that this company manages. My cognitive disabled children were forced from the pool while the lifeguard yelled inappropriate things at my children that left them extremely upset. He told us that we need to "label our disabled children" and "learn how to control them". I was horrified by what I experienced by this company employee who had zero empathy or professionalism. He allowed his mother to use racial slurs towards us while laughing. I work for a leading property management group and cannot believe property's allow this kind of behavior from this management group. I have spoken with my attorney and my children's therapist to explore all legal options at this time. Please be aware of this kind of behavior when

With the help of Debbie and the install crew, ordered liner for 30 yr old pool. The size was different due to age. Thankfully the Metropolitan staff knew to come measure, and they got it right. Install was seamless, pool is in fantastic shape with little to no rust, and end result was amazing. Strongest recommendation to use them. Yes, they cost more, but their knowledge and professionalism was superior. I had another company insist on doing it cheaper, but he refused to come see the pool ahead of time. Had I gone with that guy, I would have ordered the wrong liner. Trust Metropolitan Pool Service to get it right.

Needed a new skimmer on an inground pool. I reached out to many companies, with no response. I called Metropolitan Pools and am so happy I did. Chris came out quick, gave an estimate and started the work within a week. We were so confident in their knowledge and workmanship that we replaced our 40 year old heater as well. He and Mike did a great job and we can't wait to open in the spring.

After speaking to numerous companies for service for our pool, we were directed to this company. WE were looking for someone that would replace our concrete deck. There was a little communication issue but I did speak with "Debbie" at the Amherst location. They have a commercial division and residential division. Our line is private. She indicated that "Chris" the manager had tried to call us several times. We were finally able to make a contact. "Chris" came out to inspect our pool, very nice man. Unfortunately they only place pool liners in, among other services, but they couldn't help us with the concrete deck. Chris was honest, gave some solid suggestions as to what we should have do to eliminate our pool. I feel that he, Debbie and Denna are all honest. Know their industry and