Metropolitan

I've had a terrible experience trying to work with Metropolitan. I was quoted a price for a repair and then a few days later I was told the price I was quoted was incorrect and the price was actually higher. After speaking with Arturo he reluctantly agreed to honor the original price. When I called the morning of my appointment day to confirm the time I was then informed that I was removed from the schedule because Arturo doesn't like customers questioning his prices. I never told anybody I wanted to cancel the appointment and nobody told me prior to my calling that my appointment was canceled.

Had a great experience with this company! I called to get my AC fixed and they fit me in their schedule extremely fast! The tech came out and immediately knew my issue, said it would be a quick process about a week and I had my AC back with no noise and cooling properly! The tech was very informative and the office woman was happy to answer any questions I had before the service men came out. They dont give you an exact time that they will arrive but the did show up in the time window they provided and called in advance! Highly recommend

THE BEST AIR CONDITIONING SERVICE EVER!!! HELPFUL, RESPECTFUL OF MY TIME, REASONABLY PRICED AND KNEW EXACTLY WHAT NEEDED TO BE DONE. My 18-year old Friedrich A/C needed a knob and I'm in NYC. I found them on the Friedrich website for authorized repair. I spoke with Arturo who knew what I needed and was interested in helping me. He serviced my A/C, brought me a new knob (didn't charge me for that), and was priced fairly for the service call. It's a pleasure to put in a compliment for truly exceptional service. He made an appointment that was convenient, called me 15 minutes before and was on time and was knowledgeable, and fixed what was broken. He also was COVID safe. KEEP THE GOOD WORK ARTURO!

I am absolutely pleased with the service I received from metropolitan air conditioning. Technician Arturo is so smart and knew the issue right away. The receptionist was the sweetest person and gave me an appointment for the same day. Everything was just perfect. I would definitely recommend them to anyone and I will be using their services again if I ever have a problem

STAY AWAY. The technician didn't show up in the 3 hour appointment window as arranged. I had called first thing in the morning to confirm at the appointment time and that the Technician had my cell phone to communicate with me. The Technician did not show up or call me. When I called after to check on the Technician's whereabouts, I was told I would have to wait until he gets there. I asked if she had an idea of how long that would be and the woman hung-up. Repeated attempts to call were transferred to a voicemail box that was not set-up. When I did speak to the same person later, seeming upset and agitated, she told me the Technician, Arturo would "come when he is ready" but could not give me an indication when that may be and "I would just have to wait." On a subsequent call I was told