Michael Russo Plumbing & Heating Co., Inc.

Recently, I needed to replace our water heater in a condo that runs on gas for both heat and hot water, not your average setup. It required a specific 199,000 BTU water heater, which isn’t cheap. I was referred to Michael Russo Plumbing, a family-owned business with a great reputation, and after working with them, I now know why. When I first called and gave them the model and serial number, the owner personally answered. He immediately recognized it was a specialized and expensive unit. Instead of just quoting a price, he expressed real concern about the high cost and asked if he could call me back after doing some research. Sure enough, ten minutes later he called back. He had confirmed the specs, shopped around, and tracked down the exact model at the best possible price. That kind of

Ran into a plumbing issue with a leaking pipe after business hours. The owner Dave called me back immediately and walked me through the next steps. Had his guys over the following morning and fixed all my plumbing issues in a fast and timely manner. Great company couldn’t be happier with the service! Don’t hesitate to reach out for all plumbing needs. Everyone from the owner to the employees were a pleasure to talk to. 10/10

These guys did a job for me thru the sprinkler/irrigation company that I chose. They showed up to scope out the job and then showed up a second time to do the work. They showed up when they said they would, communicated well, and the work was done flawlessly. Very happy with their services and will use them going forward for any plumbing projects we have. Gordon, the plumber who did the install, was very nice and did great work.

Never expected to have a positive enough experience with a plumbing company to feel I should share. I was impressed by the care in the workmanship. The customer engagement was exceptional. The price was very reasonable. The job was completed in one visit even though I had expected parts would need to be ordered (they were fixing a 1930s era Symmons Safety-Mix shower valve). Highly recommend them. Special thank you to Anthony, you are an excellent example of what the best plumbers are.

We have used Michael Russo Plumbing on several occasions over the years. We recently had a new water heater installed, and the crew he sent was awesome! They were very knowledgeable and professional, accommodating and expeditious, and left the work area very clean. We will definitely use them again. Recommendation A+