Million Air Mechanical Inc

Million Air Mechanical, where do I start? They sent the bookkeeper on their first visit to repair my AC. He spent a few minutes looking at it before telling me he didn’t know what was wrong. He wrote me an invoice for a labor charge for his time to tell me what I already knew – it wasn’t working. We were talking about it while he was writing it out and he suggested that I replace my thermostat to see if that was the issue. Since he was already charging me for his time, I asked him to install a new thermostat to at least get myself something out of the transaction. Which he did, I will give him that. Granted, he left several large, very obvious holes in my wall in the process… turns out the thermostat wasn’t the issue. I got back in touch with MAM to tell them it wasn’t still working. The

The guys at Million Air Mechanical are wonderful. I got up Wednesday morning and my house was freezing. The temp was 53 degrees. I called them at 8:30 and they had a service tech (John) at my house by 10:30. He proceeded to check out my furnance and everything seemed to be good. He ran up and down the stairs turning it on at the thermostat and off at the furnace. He finally figured out that the problem was definitely at the thermostat. He first thought I might need a new one but noticed a wire that seemed very frayed. He then striped the wire, put it back in it’s place and it worked like new. I guess the wire was telling the furnace to shut off. I had prepared myself to purchase a new furnace but was so happy when that wasn’t the case. Thank you so much Million Air Mechanical!!!!!!!

Issues started with the scheduled service being delayed then ultimately rescheduled because your tech was stuck on a different job. When the tech arrived on the new scheduled date, he proceeded to complete his checks of the first system and informed me that it was overcharged with refrigerant and that he would need to recover some. He went to his van to get the recovery unit and, after messing with it for more than an hour, informed me that it was not working. He said he’d run to the shop and pick up another one and come back. He was gone for nearly 2 hours. When he returned, he was still unable to make it (same unit? different one?) work. He said he’d try to come back that evening at 5 or 6 and try again. I sent the business owner a text and then had several phone conversations with

My last small repair took 5 months w/ this company and instead of MAM fixing it themselves they hired out a new company to take over my job who fixed it in days and they then billed me full price. Go elsewhere.

They bailed on the scheduled appointment at the last minute and said they "don't have the manpower to help." After a day of reaching out I finally spoke with someone again and all they said is that they "just don't have the manpower to help."