Mirage Pools

Mirage is a fantastic Company. They were upfront and honest and told us that our pool would take approximately 3 months because it was their busy season and all the detailed stone work that was done. They did a great job and we love our pool. I realize no Company is perfect but they are very close. One of there greatest strengths is the follow up after the pool has been completed. Very hard workers, friendly and on time. They have no sub contractors and everyone works for them directly which is a plus. I would Highly recommend them (Chris, Mandy, Charlie, everyone) Tim S.

Our dig date was 12/9/16. All phases were going very quickly until the third installment check was paid getting us 95% paid. We've paid 63,000 of our $67,000 pool project as of 12/30/2016. Mirage Pools has 4 phases to pay per their contract. Buyer beware - do not pay according to their contract terms. They had no issues while working in December. Is it a coincidence the lies began as soon as they received the 3rd check? They worked a total of 3 days in 2017. It is now 5/8/17 and we have no decking, no pool equipment, no pebble tec, just a huge muddy mess and a concrete hole. We will be out a minimum of 25k to complete this mess along with all the fees and the cost to sue all parties that were listed on this so called business. If you're looking to buy a pool invest in a lawyer prior to sig

This company doesn't even deserve a single star. We started our project in June 2016 and in April 2017 we still did not have a completed pool, instead we received a phone call from the owner Norm Urrutia stating he no longer had the funds we had already paid him to finish our pool. Do not be fooled, this has happened before to others clients in different states. The company states they have closed the doors but DO NOT BE FOOLED, the owner is still in business just under a different name "Signature Pools Atlanta". The agent on record is Derek Murray who was a salesman at Mirage just a month ago. Coincidence? I think not!!!

We had a great pool design however when we went back to have modification made to the design we discovered that the design guy had quit.... After the pool was started we began to put the pieces together... No one want to work for free. Seems the owner is NOT paying his staff in a timely manner. And the staff that came to house were not afraid to talk about it. It also seems the Project Manager & Site manager who I only sway on site twice do not like to communicate with the buyers... At present we have stopped all work and will find someone else to either finish the job or fill the whole in our back yard back in.

Honestly, one of the worst experience of building. The structure of built and the process of building is absolutely horrendous. The managers and the owner will talk you into and make verbal statements that will entitle you to think that they are actually trustworthy. The pool was suppose to be built in 4 months but it is almost 11 months but the salt has not been put in and we paid 90% of the deposit . We trusted the owner(Igor) for some verbal add-ons that he promised he was going to add on to the pool, and now he turn tables on us and not only he does not pick his phone up or talk to us, but he also said that I never talk to you about that, but we have pictures that he printed out for us that has the add-ons. Igor is a liar, and the staff is just a fool of themselves. They are not liabl