Modern Plumbing and Backflow

Outstanding service from start to finish!! My techs Caleb & Chandler went above and beyond to make sure my water heater was covered by Duke Energy. We have the protection plan through them. Caleb was extremely through and explained everything to us. It is rare to find someone that will go the extra mile. Lets not forget the incredible office staff. Every time I have needed to call they are the sweetest ladies!! We are grateful! We will be customers for life!! UPDATE!!! Nate & Riko installed our beautiful new water heater today, 2/4. They called on the way installed and cleaned everything up like they were never there. Very nice and respectful young men!! Trust me when I say if you have a plumbing need call them!! See our before and after pictures :)

What I liked about the service, the techs Nate and Chandler, did an assessment on December 26, on December 28, Modern Plumbing dispatcher called me to setup a time for December 29th to replace my water heater. The turn around was great. Due to the holidays I felt like the company had our best interest at heart. The tech walked me through how to use the shut off valves etc if need arise. They were professional also they cleaned up after the job was completed. That is why I gave them a five star rating. Modern Plumbing please Keep up the great customer service Sincerely one happy customer!

I am very disappointed in other reviews for this company that are either 5-star, or 1-star. A one-star should be the worst vendor you've dealt with, and the 5 would be the best using them and never another. There's a reason there are 2,3,4 ⭐ available. That being said, I'm somewhere between a 2- and 3- star review with this vendor (I'll round up). On the plus side 👍, the owner is actively engaged, reaching out to customers. The technician I met was pleasant and effective. On the neutral side, the price they quoted for a (unknown model) water heater was in-line with what I could buy one for. On the down side 😡, they are slow to respond to what is a serious issue for a homeowner, that being a water heater is non-functional. I was promised an 'expediated' review of my issue and a quot

I almost never write reviews for companies but as a former contractor, I feel the need to comment on the unprofessional manner in which my service was handled. Not only was the plumber unable to repair my clog he left my tub in a worse state than when he arrived, he disassembled my overflow assembly to work on the drain which he left completely disassembled. Not only did he not reassemble my tub when I went to check on the work after they left I found that they had scuffed my wall up and did not mention that to me. Overall the experience was horrible, one I would never wish upon any homeowner or renter please avoid this unprofessional establishment!

During the installation of the 1st hot water heater they attempted to install before going to get a second water heater (in my opinion by the way it looked at the bottom of the unit, it was one that was returned) they damaged the wall and said nothing. I called and emailed the company and JJ sent a friend of his that slapped some stuff on the wall, left paint all over the 2nd water heater and called it a day. They did not smooth the dents out and lightly buffed the area before using the wrong paint bush to cover up the mess they made on my new wall. I never received a follow up to make sure everything was good. I called the day prior to ask about what kind of water heater was being installed and they could not tell me, I asked do they not keep inventory of what they have and the lady sai