Monarch Home Services - Fresno

I've had Monarch for a few years now, they installed the unit I currently have on my house. Chayanne Garcia was a really helpful technician. He diagnosed a problem I'd been having with the unit during a tune-up, and explained the results of everything he found. Excellent work, and he didn't mind all my pets staring at him while he moved around the house.

They try to scam every single customer. I had a new HVAC system from Costco. Monarch AC services is ruining Costco reputation while ripping off Costco customers. Furthermore, They recommend to fix duck work to every customer. I have an American home shield insurance. I have called to American home shield to inspect duck work. They could not found anything wrong. I have attached duck work photos clicked by Monarch AC services. Duck work has nothing wrong. It has strapped every 4 feet and sealed properly. PLEASE STAY AWAY FROM THEM.

I worked with Monarch a few years ago. Some months ago they switched to a fully automated AI customer service system. Big mistake. I have asked it to stop calling and texting me numerous times. I have asked to speak with a human multiple times. My requests continue to be ignored. This is harrassment. I will not do business with a company that shows this level of contempt toward its customers. Do better.

Nothing wrong with the work. The quote the day before the work was not specific to each element needing to be done. Instead it was a full total. Tell me why it was $700 to install a fan with preexisting wiring? He only swapped out a working fan for a new working fan. Get an itemized quote and don’t use this company for fan installments.

Omar C. Was my technician today and on previous visits. Like always he was very kind and professional. They were able to schedule my tune up service right away and came out first thing in the morning. Very quick and prompt service and he was very knowledgeable. A+