Monroe Home Solutions

Initial service was excellent. My water heater was replaced within 24hrs of calling. But.. my old heater was under warranty and I have not been able to get Monroe to either submit the warranty claim or respond to calls about the issue. I have been calling for about 7 months at this point. Overall, I am disappointed with the office support and am out a good bit of $$'s on the warranty. ** I see your response that you have called HTP, but HTP website does not allow homeowner to submit (I tried) and you have not called me to inform me of anything. I still feel that you have failed to include or inform me.

I called Monroe in the morning about a boiler problem and a technician came in the afternoon even though we have never used their service before. The technician Keith quickly identified the problem, got the parts, and fixed it all in the same day so i got heat. He is very professional and efficient. I am very satisfied with the service.

The plumber, Dan Hamlin, did a great job for us! The shower in this 140 year old house (above an old tub on feet!) had several problems including needing an entire faucet replacement. Dan had to fit the new assembly onto new copper pipes replacing the old corroded brass pipes! The shower now works great!! Dan and his helper were courteous, smart, prepared with drop clothes, and left areas clean! I recommend him and Monroe Home solutions without reservations! I will hire them again for work needed in another bathroom!!

Dan is very reliable and replaced my water heater the next day. He’s very fair priced and is returning to install a kitchen faucet. He tried to repair things before he replaces them. Definitely my plumber from now on.

Had an emergency request for help and got placed on a "list". It's been a week, no call back or follow up. I called a few times to ensure we were on the list. Edited- Well, to follow up, I did not receive the call on my end I do not have a voicemail, and the numerous times I called no one informed me of this. That is truly unfortunate! Thank you so much for your response!