Moonstar Appliances

Like others, my home warranty company assigned my wall oven repair to Moonstar. They came quickly (within a day of being assigned) and were prompt for the appointment. Within two minutes of arrival for the appointment, the tech assessed that a replacement part was needed. Although the tech advised that it would take some time to receive the part (due to the holidays), I was happy that it seemed to be a relatively easy fix. A little over a week later I get a message from my warranty company that the case was closed stating that it was working fine. WHAT? We're waiting for the part! I called Moonstar, spoke with a female who said that she would check with the tech and give me a call back. Laughable that I didn't receive a call back from them but then they gave the warranty company an update

If I could rate 0 stars I would. Long story short this contractor was sent to me via American Home Shield, came out multiple times to try and fix our microwave, each time claiming a different part was broken. After 3 trips he was unable to fix the microwave, also bent multiple parts on the microwave and then began not returning my calls. Finally after a week of the instance company calling him he reported it was broken due to non normal wear and tear to not take responsibility. Microwave was not fixed I ended up with the bill for this company's inexperience, negligence, and flat out misinformation. High recommend against use of Moonstar Appliance. I also hate posting negative reviews but I hope this motivates them to do the right thing in the future.

Clothes washing machine repair through Cinch Home Warranty. They called me first thing Monday morning to setup appointment, came that afternoon to diagnose. Needed to order a part. Came back the following Tuesday to repair and were successful, technician appeared knowledgeable and caring for the unit and my home. Only issue was having to call them the following Monday to setup an appointment, they didn't call me when the part came in to setup an appointment. Part was an OEM LG part which I appreciate. Overall I would use again for an appliance repair.

Moonstar Appliance, LLC serviced our dryer through Cinch Home Warranty. I was given a time window for the technician's arrival, he showed up on time and he texted before arriving. He was able to repair the dryer on the spot, skillfully, and remained courteous and professional throughout the entire visit. I would use them outside of warranty service calls.

Poor customer service super rude on the phone. I have an appointment set up already for 12-4. The goal if this person seemed to be to cancel the appointment and not be liable for their work. "What is your name?" I said. "Moonstar Appliances" they said. " Moonstar is your name?" I asked. " No, Tayyaba."