Mountainside Air Conditioning Repair

Mountainside Air was a wonderful company to work with. It all started with Candice who set up my appointment for an air conditioning tune up. I told what I was looking for and she took care of it. The technician (Cristian) she sent out was a very professional and friendly toward me. He talk to me at every step of the way. I was very pleased. I signed up for a one year service agreement and they will be back in six months to service again unless I need the before for any repairs. I feel so much at ease that Mountainside is my go to company to service my A/C.

We knew our AC unit was on its last leg and called Mountainside Air to get a quote. I talked to Candice on the phone and she was super nice and able to give me general pricing right there. I have three kids three and under, so being able to get a quote over the phone without giving all my info was such a relief. She scheduled one of their techs to come out and have a look and make sure the quote was accurate and then she suggested we get a couple other quotes to make sure we’re happy with everything. Their tech, Steve, came out and gave me the exact pricing as well as a cheaper option and a more expensive option. I assumed the most expensive option would be the best but he actually said it was a little overkill for our house and he thought the middle option would really be the best. He to

Friday evening and our AC was not cooling. We called Mountainside Air and received a call back from Steve. He had appointments already scheduled for Saturday but called us throughout the morning to let us know when he expected to arrive. After examining the unit he described what was needed and explained our options. He took the time to explain the process and provide a quote. We agreed on the repairs and Steve was able to resolve the issue quickly and efficiently. We are very satisfied with the responsiveness and service provided. Overall a very positive experience.

I really liked Cristian (service tech) .. he was very friendly but not very informative. He came into the house and shook my hand and introduced himself. He did not seem very knowledgeable regarding a Google Nest. He seemed unaware of how to get to the o/b valve setting which is what he asked me to find on the thermostat. I went through the complete settings menu and did not find any o/b setting. The unit is an older unit and he will be quoting repair and replacement. He gave me a ball park for replacing the fan motor and it was $1250. I looked up replacement of the motor and the most was $800 including labor. I was shocked to hear $1250 .. it was almost 2x the going rate. He charged $89 for the service call .. that is not a problem. Where the problem existed was that he did not explain

I had a wonderful experience with Mountainside! My AC went out on a Saturday and I was sure I was going to end up having to wait until Monday or pay an arm and a leg. I called Mountainside based off of positive reviews, and not only were they able to get someone right out, they did not charge me extra for weekend rates. They had excellent customer service and it was a positive experience all around. I would definitely use Mountainside again!