Mr. Appliance of Allentown

Pretty disappointed. This started well. Filled out the form online with the instructions of what we needed. We needed the gas lines to some appliances disconnected, plus some some idea of what is possible with the gas pipe movement. Got a call the next day, and explained what we needed. Quick scheduling. The tech called a few minutes before arrival. My spouse was home. The tech arrived and told us to contact the gas company in terms of the gas pipe movement. The tech turn off the gas to the appliances and unplugged our old stove top. No problem. Tech was friendly and professional. However, the gas lines were still connected--and we were charged $150+. We called the next day and talked to the service who said they would call us back. No response that day. I called the service the next day a

Jairo Moya-Garcia was our repair person. I am giving him 5 stars! He was polite and knowledgeable. Jairo kept us informed. He addressed all of our questions and concerns. I would use Mr. Appliance in the future. Thank you.

Called to inquire about their services due to water like mark staining after washing laundry. Asked the Customer service representative if this is something they can help with. She stated that people call to have their washer diagnosed for this type of issue and they can help. Schedule an appointment with my card on file with understanding of $140 for a tech to come out. Tech arrives. Very nice. Show him the staining on my clothes that I’m concerned is coming from washer machine and ask if people call with this issue and he says no. Says the washer drum needs to be replaced instead of cleaned for over $1000. He never took it apart to check. I asked how he knew and he said he just knows. I feel swindled for $148 for no thorough exam of my washer itself. Would not recommend.

I have used Mr. Appliance twice and Jairo has made the service calls both times. He is a excellent representative for your business! Honest, knowledgeable, courteous, and does great work. On top of that Mr. Appliance was able to find a part for our dishwasher that currently is out of stock everywhere. They gave me the part number to look too and 6 pages deep into a Google search I thought my only option was to start looking for a new dishwasher. They found the part! Thanks Jairo & Mr. Appliance!

Good service overall. I set my appointment up online and selected one of two time frames. I picked 8 AM -12 PM so I could plan work around this. I got a text the day before confirming my appointment for between 230-630 PM. I then tried texting back and calling and neither got me an answer so I rescheduled my work day last minute. Then, around 133 PM I received a text my repair person was on their way so I had to leave my last appointment early to get home for this. Why have is select a time frame when you can’t honor it even after you change it last minute? So the scheduling knocked them down by one star then tech showed up and within 20 minutes had the fridge diagnosed and repaired. I was charged $238 for the part and an additional $260 for labor. Total labor was maybe 15 minutes inc