Mr. Appliance of Indianapolis

⭐⭐⭐⭐⭐ Excellent Service Andrew did an outstanding job repairing my dryer. He was knowledgeable, efficient, and took the time to clearly explain the issue and the repair process. He arrived on time, worked quickly, and made sure everything was functioning perfectly before leaving. His professionalism and attention to detail really stood out. I highly recommend Andrew to anyone needing reliable and high-quality appliance repair service from Mr. Appliance.

Thank you for scheduling us quickly (within a day) and having such a knowledgeable tech to come and assist us in getting our whirlpool refrigerator working as well as possible. We were so happy to not have to buy a new refrigerator. Andy was so personable and helped us navigate what could have been a costly process but he helped us be able to keep our current refrigerator- Yayyy! Thank you again for everything from customer service to having a great repairman! Such a Blessing!

We hired Mr. Appliance to diagnose a dishwasher that was not draining and paid a diagnostic fee. The technician concluded the unit needed about $1,700 in repairs and recommended replacing it as the more cost-effective option. Relying on that professional recommendation, we purchased a new dishwasher. After installation, the same issue occurred. It turned out the dishwasher itself was never the problem; the drain line (that was part of the dishwasher) was clogged. Once the line was replaced, both the new unit and the original dishwasher worked properly. What was most concerning is that the drain line was never checked during the diagnostic, despite the issue being that the dishwasher would not drain. Mr. Appliance did refund the diagnostic fee, which I appreciate. However, they declined

I called them last night to book an appointment and told them my availability was after 5 PM on weekdays and she said it was fine and made a note. Now I get my appointment reminder saying my appointment window was from 8:30-10:30 AM on Monday when I will not be home. I called them back and they said they would have someone reach out to me on Monday. I called again and was told they don't service after 5 PM and they don't have weekend appointments. I don't know why you advertise as 24/7 if you aren't available in the evenings or on weekends, that is not 24/7. I canceled my appointment and made an appointment with another company who will service when they say they will.

Extremely disappointed with our experience. Communication was awful from start to finish. We were told that parts had been ordered and that we would receive a call when they came in. After not hearing anything for three weeks, I finally called to follow up — only to learn that the parts had never been ordered at all. To make matters worse, a technician showed up at our home without a scheduled appointment, which was completely unprofessional. And after the repair was finally completed, they left our washer unplugged. Overall, the lack of organization, communication, and basic follow-through was incredibly frustrating. I would not recommend this company based on our experience.