Mr. Appliance of San Antonio

The repairmen have been efficient (based on two different service calls). Not exactly the company’s fault but the repair was high due to the cost of the replacement part. It pricey as are many parts these days. I would use Mr. Appliance again because they are reliable and efficient.

I was referred by another repair service that didn’t handle Freon. They were originally just supposed to measure Freon in our fridge and refill if needed. In that first visit I was told the Freon was okay and they proceeded to tell me we had a different issue. Many, and I mean MANY service calls later our fridge is worse off and I am tired of being charged for very expensive new parts every time they come out. Our waterline and ice maker were working before they started “repairing” things and now we can’t get water from our fridge. Oh, they did have to refill the Freon by the way… I just had to ask them to check it again on the 5th+ service call. It feels like I got scammed out of my time and money.

I have used them for more than 10 years, repairing my dishwasher, coffee maker, and refrigerator. I was satisfied with their service until recently. However, it is now clear that their good technicians have left and the six that remain are not nearly as skilled. We had six visits by three technicians to try to repair our Subzero refrigerator without success. One of the three "had no clue". For another, I had to demand that he speak to a Subzero representative, because he clearly did not understand the problem. This was after he installed a $100 part I didn't need. Seeing him struggle to even understand what the Subzero representative was telling him was the final straw. I had told the gentleman that answered the phone to send someone else, but he clearly ignored my request. My days using M

Mat the service professional arrived on time and was very courteous and knowledgeable. He went right to work and quickly diagnosed the problem and completed the repair in under 30 minutes! Mat answered all my questions and left the work area clean and tidy! We are pleased!

Update 2, after writing this review I received a phone call from the manager. He was very nice and professional, unlike the other staff I’d spoken to thus far. He sent out an actual tech that knew what they were doing that evaluated the issue and repaired. Three stars though because this experience has been so laborious. Update, I’ve called twice to discuss this issue with them and have yet to speak to anyone. This company is a chain and feels like a major scam. I had them come out to check on an appliance. The tech did nothing, just looked at the machine I had already pulled out from the wall, decided it was something (and was wrong) then I pushed it back in. They then charged me almost $300 rather than the $75 trip charge. I had two appliances for them to look at and the same with the