Mr. Appliance of Springdale and Rogers

Disappointed with the lack of follow-up when the repair was unsuccessful. We had them out for a freezer repair. The technician was excellent- fast and nice to work with. Unfortunately, the repair failed after a couple of days. It took them a couple of weeks to get back out, but they did another repair. It too didn't work. At this point we decided to simply replace the freezer- clearly something can't be fixed. But we also spent several hundred dollars on this repair, and so we inquired about a partial refund. At the time of writing, it’s been two weeks since I left my first message, and two months since I first called to ask for a repair. I’m still waiting on the owner to call me back. I will update this review if/when that happens.

Appointment easy to make. Communication was timely. Service Tech was here on time and had a friendly manner. Got right to work. Diagnosed the problem, presented easily understood options. Wrapped up job and left no mess. Easy pay and closeout. Traditionally, I’m a DIY’er…but that is what caused my issue. Going forward, I have no problem turning over appliance repair to the folks who do this for a living. It was a quick and easy transaction and the results outweighed the cost by far.

Our technician, Anthony, is fantastic. He has been out twice to service the dishwasher and refrigerator. He is always friendly, professional and super helpful in walking us thru the issue and helping us make informed decisions regarding repair or replace. Trust him completely.

Mr. Appliance did a great job with scheduling a service call at a convenient time as soon as possible. They sent a notification of the technician's arrival time with his name and photograph. Our technician, Jason, was professional and knew what he was doing. He was very cordial and polite. He got the job done in a reasonable amount of time. So, we had a good first experience and would use them again.

Jason was professional. Fast. Friendly. And fixed our dishwasher in minutes. Service call fee is $129 before even paying for repairs. Not cheap but I guess that is the going rate. Jason was 5 stars.