Mr. Rooter Plumbing of Richmond KY

I want to extend a thank you to the Mr. Rooter team that came to my house to inspect my septic tank. They originally came to empty the tank and install risers but upon inspection found my tank lid was failing. Working with Shawn Smith was fantastic, he was up front with cost and scope and is a true professional. His team, Mike and Colby are surgeons with the Bobcat and I enjoyed talking to them while they were here. I’ve tried multiple other companies to complete this job and Mr. Rooter made it happen. I would only call them in the future for my plumbing issues or questions. Great Job!!!

Called with an emergency. They sent someone within a few hours to fix my kitchen sink. Yes, very pricey, but very professional and kind. Dean was the guy who was sent and I am VERY thankful for him! He explained it all to me, took extra time to go over things with me, 11/10 service from Dean. He was easy to talk to, made me feel comfortable, helped my husband and I in a bind and truly went above and beyond. He even made sure everything worked fully before he left. I also had this poor man walking around our house trying to find our main water line. (Sorry Dean!) Great guy. Great service. The woman on the phone (I forgot her name unfortunately) was also so kind while I was crying on the phone trying to schedule this emergency. They called to let me know when Dean was on his way which was al

I woke up Thursday, September 5th to water gushing inside my basement wall. I called the nearest plumber with an emergency number, Mr. Rooter. They said they’d be out within the hour, they were there in less than 20 minutes. The two techs that came out quickly got the water shutoff and went right to work. Whoever constructed my house 20 years ago had the bright idea to run the water line completely under the long driveway and bury it into the foundation with no easy access to repair it later. The techs decided to pull the old line and run another. The first attempt they tried and failed. They tried another solution and failed. Every idea they had only seemed to make the job harder to solve. But they kept at it. For 6 hours, all day Thursday, they brought out every guy they could to hel

We were preparing a family member's home for sale and I had to replace the tub faucet. It had probably been on the tub for YEARS and I could not get it to budge. I called Mr. Rooter Plumbing of Richmond for two reasons. First, they take emergency calls and second, I know Dave and Laura because a few years ago they were our neighbors. I called the office and the phone was answered promplty and they told me someone could be there in less than an hour. He actually came within 20 minutes, looked at the job and quoted me a price that I thought was very fair. He was professional, wore booties over his shoes (which I appreciated since we had cleaned the carpets) and finished the job quickly. My experience was very positive and I would recommend their company.

Great response time! got the job done cleaned up and new hot water heater! Thanks! Dylan and Matthew both where professionals from start to finish went above and beyond to get it done! Thanks guys! Highly recommend!