Mr. Rooter Plumbing of Sonoma County

I have had a progressive leak in my waterline outside for a few months now. I was able to diagnose where on my own but needed professional help. I got an appointment within 24 hrs. Andrew arrived with a truck full of gear. I had exposed where the leak was. We went through a process of what if's; this way I knew the various outcomes ahead of time. Sal came by to check on progress and see if there was anything he could do to help. It was going to need backfill, so he went and got material. Later in the day supervisor Carl came to the job site and helped Andrew finish up. Everyone was professional, honest, answered my questions, allowed me to take pictures so I knew exactly where everything was and what the repair looked like afterwards. During the job, a neighbor came by with an inquiry. Th

Mr. rooter contacted me and made things correct fix my hot water. I appreciate the fact they corrected their mistake. Carl was very professional. Also a special thanks to JH really helped expedite the situation. DO NOT HIRE THIS COMPANY! a crew of 4 guys and 2 trucks spent all day (8 hours) to chip a hole in the concrete. The person who seemed to be in charge sat on his butt and smoked a vape all day. It was obvious they did not have the proper tools to do the job and told me bad news you will not have hot water till tomorrow. That was six days ago. Now they want me to pressure my HOA to let them subcontract to a company that is capable. Three guys standing and watching one guy aimlessly chip away at concrete to milk the clock. Also, the tool they plugged into my patio outlet fried the

Had a problem with my hot water in the shower, the other place I called wanted me to wait a week, so I called here. Adem showed up within the hour. He was extremely professional and informative, giving me a detailed explanation of my issue. While the price was a little outside of my range at the moment, I would highly recommend the service just based on his friendliness, etiquette, and obvious knowledge. I will definitely call again if I have future issues.

Called for an emergency leak identification, and Adam came by right as scheduled. He helped us understand the issue and explained everything he was doing and what he found along the way. He was finished with the repair in under 90 minutes (including a Home Depot run for parts) and was incredibly helpful in preparing us for the next steps in the repair. Thank you Adam!

Excellent service! Friendly service personell and very knowlegeable about how to determine the cause of the problem. Same day service on a Saturday was impressive. Explained every thing and provided pictures of the repairs as they were working on them and made sure I had their Business card when they left. I am recommending this company to anyone who needs this service.