Mr. Rooter Plumbing of St. Charles

We had a DIY project go wrong late on a Friday afternoon and Mr. Rooter Pluming was the only company out of many we contacted that would come out on a Saturday to provide service. Cost for the repair was reasonable. Michael was very friendly, professional and kept us informed throughout the process. We would definitely use them again and highly recommend them.

Great experience, especially having other plumbing companies cancel our appointments. Jorge, came out I explained to him what we were having an issue. He worked quickly to identify the problems and fixed them. The estimate he provided was way less than what we were expecting, so that was plus. After he finished his work, he cleaned up the areas he worked in and made sure we had no questions. He also made sure we were aware of the warranty on the work he completed. If we have any other plumbing issues. We will definitely call Mr. Rooter back to assist.

Communication was excellent- I was informed when they were coming to exact timing. Nick our Drain specialist was very polite and knowledgeable, he shared tips after he was done. He unclogged our drain pipe that required a 50ft snake. He was in and out and left no mess. Thank you!

There are quite a few companies that say 24 hour & Emergency service, but they don’t mean holidays too. This company, was willing to show up, when no one else would. The pricing was fair. Nate, was a good plumber, and a genuinely good guy. His boss, not so much. Walked by, and made an insulting comment, about his plumber, to me. I didn’t find it necessary or impressive. Otherwise, I was really happy with the service. They totally saved the day!

I had a leak behind my wall. The tech was there within 2 hours of me calling. I was not expecting this on a Sunday. The tech had to run to the store to get a specialty fitting once inside the wall. He did not transfer this extra time or parts costs to me and kept the original quote. The tech was friendly and worked hard.