MSI Salt Lake City

Proceed with extreme caution! We were sent the wrong slab, and the slab they delivered instead was cracked. We did not notice this until the fabricator had already installed everything, so at that point there was no turning back. I get that mistakes happen and I can be forgiving, but what matters is how a company responds. MSI chose to do nothing. Our contractor initially thought we’d gotten the slab from Arizona Tile, who immediately offered $2000 in compensation to resolve the situation before we reminded them we ordered from MSI. When MSI was confronted, they refused to offer any compensation, or any meaningful solution at all. This was not a case of confusion or miscommunication. They sent the wrong slab. The slab they sent was damaged. Rather than stand behind their product, they si

Ordered a sample over 3 weeks ago- have still not received it. They won’t answer emails or calls from my distributors- a customer cannot get a phone number to contact them——I’m only a two day ship from them. Horrible customer service!

Bad customer service. First and last time here. Order your tile from Bedrossians, Comtempo, Modern, etc

From start to finish, our experience was absolutely seamless. The gentleman who assisted us was incredibly knowledgeable about all the products and clearly passionate about his work. You could tell he genuinely loves helping people bring their dream homes to life! He took the time to truly understand our vision, offering thoughtful suggestions that complemented our ideas perfectly. His approach was incredibly helpful without ever feeling pushy or overbearing. The quality of their products and services is second to none – every detail was flawless. I left feeling thoroughly impressed and confident in our choices. You won’t be disappointed with the many options they have or the amazing staff! Truly a 5-star experience from start to finish! Also, their website is beautiful!! Thanks a ton!

I SO appreciated Michelle’s expertise and help in guiding me to find the right countertop. She wasn’t pushy, told me I really needed to love what I want, and kept her eyes out for shipments coming in. She truly made my experience what it was and I’m so excited to see these come to life in my kitchen.