MSI Salt Lake City

West Valley City, UT · Countertop store

Rating
4.6/5
★★★★★ 4.6
Reviews
20
Rank in West Valley City
#46
of 260 home service pros
City Percentile
43%
rating percentile
Address
MSI Salt Lake City, 2291 Commerce Center Dr suite 400, West Valley City, UT 84120
Phone
(801) 907-4800
Website
www.msisurfaces.com/salt-lake-city-countertop-showroom-distribution
Status
Open · Closes 1 PM

MSI Salt Lake City is a home service pro located in West Valley City, UT. It is one of 260 home service pros listed in West Valley City. Its 4.6-star rating matches the West Valley City city average of 4.6 stars. There are 10 photos associated with this location.

About MSI Salt Lake City

Explore Salt Lake City’s largest selection of flooring, countertops, wall tile, and hardscaping products. MSI’s state-of-the-art showroom and distribution center includes dedicated spaces for flooring, wall tile, slab selection, and hardscaping.... More

Hours

Saturday9 AM–1 PM
SundayClosed
Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM

Customer Reviews

★☆☆☆☆ 1.0 Megan Stacey · Jan 2026

Proceed with extreme caution! We were sent the wrong slab, and the slab they delivered instead was cracked. We did not notice this until the fabricator had already installed everything, so at that point there was no turning back. I get that mistakes happen and I can be forgiving, but what matters is how a company responds. MSI chose to do nothing. Our contractor initially thought we’d gotten the slab from Arizona Tile, who immediately offered $2000 in compensation to resolve the situation before we reminded them we ordered from MSI. When MSI was confronted, they refused to offer any compensation, or any meaningful solution at all. This was not a case of confusion or miscommunication. They sent the wrong slab. The slab they sent was damaged. Rather than stand behind their product, they si

★☆☆☆☆ 1.0 Shanna Terry · Oct 2025

Ordered a sample over 3 weeks ago- have still not received it. They won’t answer emails or calls from my distributors- a customer cannot get a phone number to contact them——I’m only a two day ship from them. Horrible customer service!

★☆☆☆☆ 1.0 andresao VELASTEGUI · Sep 2025

Bad customer service. First and last time here. Order your tile from Bedrossians, Comtempo, Modern, etc

★★★★★ 5.0 Crystal Bliss · Dec 2024

From start to finish, our experience was absolutely seamless. The gentleman who assisted us was incredibly knowledgeable about all the products and clearly passionate about his work. You could tell he genuinely loves helping people bring their dream homes to life! He took the time to truly understand our vision, offering thoughtful suggestions that complemented our ideas perfectly. His approach was incredibly helpful without ever feeling pushy or overbearing. The quality of their products and services is second to none – every detail was flawless. I left feeling thoroughly impressed and confident in our choices. You won’t be disappointed with the many options they have or the amazing staff! Truly a 5-star experience from start to finish! Also, their website is beautiful!! Thanks a ton!

★★★★★ 5.0 Leslie Stobbe · Jan 2025

I SO appreciated Michelle’s expertise and help in guiding me to find the right countertop. She wasn’t pushy, told me I really needed to love what I want, and kept her eyes out for shipments coming in. She truly made my experience what it was and I’m so excited to see these come to life in my kitchen.

Accessibility & Amenities

✓ Delivery ✓ In Store Shopping ✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Service Guarantee ✓ Credit Cards ✓ Debit Cards

Services

Countertop storeBuilding materials supplierCeramics wholesalerFlooring storeGranite supplierLandscaping supply storeNatural stone supplierPaving materials supplierTile storeWood and laminate flooring supplier

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This listing is informational. Contact the business directly to verify credentials, services, and availability.