MSS Cleaning

I had an appointment scheduled from 9-9:30am today. No show by 10am, so I called, and only got an AI assistant. If you ask to speak to a real person they transfer you to a call center. The call center tells me the window was actually 9-11am, and that a technician (someone who actually works for MSS) would be calling me back. 11am rolls around, and still no call no show. I call again, get the call center, different person this time. “Let me have your name and number and someone will call you back”. WHY DO YOU HAVE A SERVICE NUMBER IF I CAN’T SPEAK TO SOMEONE WHO WORKS AT MSS WHO KNOWS ANYTHING??”. Here we are at 11:30am, still no call, no show, and no way to talk to someone to know when or IF they will show up at all. AVOID.

I bought a used, well taken care of couch, which needed cleaning, I hired the company MSS Cleaning Denver. After cleaning (ruining) the couch, he called me up to show me the what two of the cushions looked like. He had already ruined the entire couch but I told them to stop, since they were making it worse - the white cushions were turning shades of grey/black. The technician was very rude and condescending. I had him stop and told them to send out another technician, who arrived and maded a bad situation even worse. I told him to stop and leave and called the manager. The manager (Alberto Salazar) was extremely rude, trying to tell me its "my fault", since I must have misused the couch (his words), and now it's my problem and he won't do anything to make it right. After explaining

No star review for MSS Carpet cleaning. They were a no show for a scheduled pick up. Alex had even called a few days prior to ask if he could come later due to the previous job taking more time. I was fine with that, we moved furniture and waited. No show, no call. I tried to call and text multiple times over the next several days and no one ever responded to my texts or calls. The AI voicemail was all I could get. It seems this is a common practice with this company and I agree with other reviewers that there are come really great quality cleaners in the Denver area and you are best advised to stay away from MSS Carpet Cleaning.

We called a couple of the more well-known carpet cleaning brands in Denver but the prices they gave us were much higher than we expected. We then called MSS and got the pricing we expected. Having never heard of them, we were a little nervous about the quality but that nervousness went away quickly. Alex was friendly and efficient and did an awesome job on 2 area rugs and one room and stairs of wall-to-wall. Great company!

I would not recommend this company. After cleaning, my couch was left covered in water stains and completely ruined. When I reached out to let them know, their only response was, “oh man, that’s what I was afraid of.” No solutions offered, no accountability, just my damaged couch. Very unprofessional experience.