National Food Equipment Services

STAY AWAY FROM THIS COMPANY. Received great service from their technician on a same day call on 5/29. Came out to diagnose a fryer. Tried a couple of fixes, one of them involved replacing a thermostat. He thought it was fixed, left the site and 20 mins later the same issue happened. Called the office no problem they dispatched him again. This time he realized it wasn't the Thermostat and I asked would we still have to pay for the new thermostat and he mentioned no he'd remove it and order the other part we needed. Today we received an invoice and that same thermostat was there. I thought it was a small error so I gave the company a call to make them aware... That's we things went south. 0-100 within 30 secs. Long story short told the General Manager what happened he said his tech wasn'

As someone who runs a local business I have to say how absolutely UNPROFESSIONAL they are. We scheduled an emergency call with them and confirmed it, one of their drivers drove TWO AND A HALF hours to get here to do the job only to be told after waiting an hour for the secondary worker that they cancelled the job. No call to us, not even a call to the worker. That’s the most unprofessional thing I’ve ever dealt with. Please be aware that if you need something in a pinch, these definitely aren’t the guys to call!!

If you run a commercial kitchen, you can't do better than National Food Eqpt Service. That team (and especially the tech Charles) is especially skilled and professional.

National food equipment services is the best place to get any restaurant equipment serviced or replaced. Knowledgeable friendly techs and dispatchers.

The company's employes and their spouses have to give them good reviews because the company is a joke.