NCRI - National Catastrophe Restoration, Inc.

We had an array of damage caused by lightning. We were in shock and overwhelmed. We called several companies, but luckily, NCRI was able to come to our rescue. They immediately boarded our broken window, assesed all the damage, took pictures and provided detailed documentation for us to send to the insurance. Nick Franklin, and Jose Flores handled our case with incredible patience. They answered every question and concerns we presented. They work with several companies and each one of them was very diligent and knowledgeable. Good communication is very important for us, and they did and amazing job either answering our calls, texts, or calling us back if they weren't available. We appreciate their time and job. We will call them back if we need to repair, or decide to remodel our home.

NCRI should be on every one’s list for catastrophic emergency and restoration services. Our fully furnished basement was flooded on June 3, 2025. As the water streamed in, we called NCRI and their “Swat Team” came to the rescue within the hour. Gloria and Pete took charge in mitigation— pumping out water and saving what they could. The crew worked hard for hours until all water was pumped out. They were back early the next day to clear out the structural damages and set up multiple equipments for drying out the entire basement. The restoration took a few months due to our travel plans and construction materials. After the basement was finished, Rebecca led the floor cleaning crew and moving back furniture from storage, with Robert’s indispensable help repairing big and small belongings. R

Poor communication made this company really hard to work with while handling an insurance claim. I wouldn’t recommend them to anyone. They couldn’t give me a time frame for a start date after doing the water mitigation so my house sat for weeks with no progress while my family is living in a rental. They had workers who asked for my personal belongings and made it very awkward while I was dealing with a major loss. The workers didn’t pick up after themselves outside and on my lawn, on several occasions, leaving me to clean it up. Then, the sales guy they sent to get a signature on the contract was annoyed that I wanted to to take it and read it before signing so I ended up reading it inside my vehicle because it was so hot out while he waited in his. I was hesitant because of how I felt I

NCRI did an amazing job! Special thanks to Gloria and her team for their professionalism and kindness during our stressful event. From start to finish, they were punctual, hard-working and relentless in helping us sort, pack, clean and organize our belongings. Truly great people!

If I could rate NCRI lower than one star, I would. My experience has been nothing but disappointing and unprofessional. Commitments were made but never fulfilled, and follow-through was consistently lacking. Colton in particular has a pattern of over-promising and under-delivering, which caused unnecessary frustration and wasted time. I would strongly advise others to seek a more reliable and professional company.