Neal Electrical Solutions / NES Security

The worst customer service ever. They also aren’t members of the Better Business Bureau. This alone should have told us something. Buyer beware!!! Their electricians do not know what they are doing and they do not finish jobs. 40% of the wiring in our entire home renovation was wired incorrectly— for example, light switches that were supposed to go to ceiling fixtures were run to outlets. They schedule appointments and don’t show up or even call to let you know. Their products are overpriced for what you get. Their servicemen are beyond rude and call and text at obscene hours. Please, do business with these guys at your own risk. We are having to pay another company to come out and fix their mess.

Very good experience had my Alarm done by them and they did such a great job that I actually decided to try there services for my home theater as well! Professional, time efficient, and great attitude the guy that did my home theater was extremely helpful and full of knowledge his name was Steve highly recommend this company for any service they provide. What I really enjoy is that I’m not getting overcharged on my monthly monitoring fee and the extended warranty they offer is amazing!!!

NES customer for years up till today. They switched to paperless billing without asking me. I was not looking for bills in my emails, heck most of us get piles of emails per day, including junk so who reads them all. When I did see that they were sending me email bills, I paid to bring account up to date. Then received another email with other dates and charges that were not on the bill I just paid. I returned Kristen's call to fix bill. I told her I did not agree to paperless billing and the invoices seem wrong, her answer, "Well did you call to let anyone know". She was short, condescending, and lack the interpersonal skills to provide good customer service without an attitude or smart responses. I requested to just cancel my account. Sometimes small businesses kill themselv

I would never hire this company, they did my electrical in my home for the builder the worst my home could have burned down. After pulling out the ovens they had the wrong box they had the blue box and the person told me that my house could have burned down it would have been burning in the walls. My kitchen had a water leak and they had to remove everything and they couldn't believe who did the electric. Well Neal electric company did it. That's what my paperwork said. It's sad that they would take short cuts.

We hired NES for the whole rewiring of our renovation on our house including an audio and security system. I could not be more dissatisfied with both the customer service we received as well as the finished product. We have had instances where even the owner came out to our house and was arguing with us about our light switch not working in our front bedroom and him leaving without fixing the problem. I guess we will call someone else because they are not getting the job done. I am fearful our whole house might be wired wrong. I would have given them a zero but google doesn't allow me to.