Ned Stevens Gutter Cleaning

They were able to come within 24hrs to help me with some ice damming. Removed the gutter and cleaned up some of the ice. Price was reasonable for a quick response. My favorite part was the two guys I spoke with that walked me through everything on what was being done and why. I was grateful too because I was away and my wife was worried about to impact.

A crew came out to my house 2 weeks ago to do scheduled fall gutter cleaning and before they started I asked if they were going to use a ladder stabilizer so the ladder itself would not rest on the gutter themselves. They did not have the stabilizer so they said they would let the office know and send a crew with one to work on the gutters. The crew that showed up this week didn't use any ladder stabilizers and proceeded to scratch the gutters in the front and back of the house in several areas and dent the gutters in the back in two spots. Several years ago the gutters were scrapped during a cleaning and a crew needed to be called back to paint them. After that incident the customer service representative I spoke with told me that a note would be added to my account that we had painted

I contacted Ned's home to have my gutters cleaned and my front porch and roof power-washed. They charged me $446 and didn't clean the screened front porch. I called customer service, and they tried to tell me they only do the floors and don't do railings or other parts of the porch. That would be like going to a car wash that only cleaned tires. It was clear that they didn't clean the floor of the screened-in portion (see photo). I still see mold on the roof, even after 6 weeks. I also see the bones of a dead bird that were not removed during the roof power washing. I have attempted to resolve this through customer service, calling, and emailing multiple times. They initially said that they would send another crew out, but at this point, I shouldn't have to keep chasing. I want a refund.

Disappointing and very frustrating to work with. Called requesting gutter cleaning and was very aggressively sold additional services. Had to explain four times that I was only interested in a gutter cleaning. After reviewing, the salesman on the phone casually threw in that I was signed up for recurring gutter cleaning, I had to verbalize that I only wanted a one off cleaning multiple times again in response to a very aggressive sales pitch. He told me they would be out to my house in a few days. It took them three weeks to get to my house. They emailed me in the morning saying they would be there “between a few minutes to an hour” so I prepared my dog and put on a tv show for to distract my toddler. It took them two and a half hours to show up. The guys finally arrive and get to work.

I wish I could give 0 stars. Every time you call to speak to a rep you are upsold on additional services, and to make matters worse the phone reps are unprofessional, as is the crew who comes out to service. We made the mistake of purchasing a package for gutter cleaning (one in the Spring, one for the Fall), so we have been stuck waiting for them to come to clean our gutters. I called mid-November as most of the leaves had fallen off of the trees in my area, and was told they would be out early December. The rep told me he could not give me a time frame of when to expect anyone and asked if I would like to purchase their lawn care services (LOL!). Today is December 12th, I received a text that the crew was on their way as the truck was pulling into my driveway. The crew worked quickly,