Neenan Company - EAST

I came in with a broken bathtub faucet cartridge, the guys were so nice and helpful. I had no idea what I was talking about but thanks to them I was able to fix my problem without calling a plumber. That’s saying a lot as I have absolutely no knowledge of plumbing.

This company does not care about customer service. They dont even know how to do online or phone payments. They make you come to their office to pay for a part that is under warranty and then get reimbursed later. IBC said they could ship the part to me if they wanted, but they refuse and are having it shipped to themselves instead. It took all day to get a warranty part that cost $60 and takes 20 mins to install. However, it took all day to deal with Neenan's. The absolutely do not care about the customer. They need to be taught a lesson about conducting business in the 21st century. I have been without hot water for 3 days and they couldn't care less. All I need is a simple ignitor. Thankfully Jamie at Mac Mcclain understands customer service and is going out of his way to help me.

I had a problem I could not solve. I took a faucet in and in less than 10 minutes I had the correct part (instead of the 2nd rate 3rd party part from a big box) and lots of help. Problem solved and very helpful and friendly staff.

Thorough customer service. Looked over my unusual supply line issue, showed what a normal sized one should look like, tested fittings to demonstrate, and pointed me in the right direction.

I absolutely love this place. A water line for a toilet it $8.99 or so at Home Depot it's $1.99 or so here. A extended wax ring is like $6.00 at Home Depot, it's like $3.49 here. If you like saving $ and buying supplies from helpful people that know plumbing this is the place.