New Berlin Heating & Air Conditioning

I would Highly Recommend New Berlin, Heating & Air conditioning to anyone, Wanting Quality Service and Great customer service. Starting with Tonya who answered the phone and was able to send Cipriano the technician to came out to my home on a Saturday with in a few hours not days. Cipriano was able to diagnose and explain exactly what was going on with my furnace in detail. So I could understand what I needed to do. My hvac system was old and needed to be replaced. He was able to explain all my options. Set me up with a service day to have my new hvac system installed within days, not weeks. I was so greatful. On the day of my installation, Jeremiah and Henry came to installed my new hvac system. The workmanship they did from removing my old furnace and installing my new furnace was top q

Great experience from start to finish. They were able to come the same day to inspect our furnace despite the below zero temperatures outside. Throughout the process, the team of Rocco, Scott, Jeremy, and Joe were friendly, on time, knowledgeable, and professional. Everything was explained clearly, the work was clean, and the new furnace works perfectly. Highly recommend!

Just bought a new heater and ac unit in November. Monday Night find out heat jut stopped working. Not happy this is a new unit and was bought so this wouldn't happen. call the 24 hour hot line not a fan of AI but oh well that's my issue. Once I got to talk with someone they came with in an hour and a half. found the problem and fixed it to the point we had some heat best he could do at 11pm at night. Next morning I called a bit before 7:30am and a nice lady answered, gave my name and she said they where just ordering the part I needed and sending someone to get it. they got to my house before 11am and had things fixed with in 10ish mins. The tech stayed 30 mins and checked the heat multiple time and did some adjustments. Heat has been working great and service from all areas was great. Th

We were extremely happy and satisfied with the service. I was having issues with my furnace and Cipriano came out promptly for emergency service. He walked me through trouble shooting steps, what to look for, and even how to fix small issues in the future. He also solved the issue and ensured the systems was functioning properly before he left. Would highly recommend for any services in the future.

2/9. Kristopher was awesome!! He came to my home to quote both a new Carrier furnace and air conditioning unit. Kris inspected and reviewed my current units, ductwork and measured my Carrier furnace. Once done Kris gave me different options for both based on what I stated my needs were and which options he felt would work best in my home. He also took the time to explain how the current 2-zone system operates. These systems were installed by New Berlin Heating in 2006 by the previous owners. He even answered multiple questions I had written down from my researching Carrier’s products online before Kris arrived for our appointment. He explained things in an easy to understand manner. He further explained how my current furnace and ducts opening and closing communicate between the tw